Kforce is a solutions firm specializing in technology, finance & accounting, and professional staffing services. Each year, we help more than 30,000 people find work. We partner with more than 3,000 companies, including a significant majority of the Fortune 500, to find solutions for their talent, team and project needs. At Kforce, we thrive on building lasting relationships and making a positive impact on the lives of all we serve. Our national network of 2,000+ associates support our ability to meet the needs of customers of all size. We are proud of the culture we've created. Our people enjoy a hybrid work environment where flexibility and choice are empowered by trust and technology. Our office occasional approach gives Kforcers the ability to achieve high performance levels while designing their best lives. Join the Kforce family and we will support you with expert training, innovative tools, and a team of great people. Together, we can achieve powerful results. At Kforce, We Love What We Do. We Love Who We Serve. SUMMARY: Under general supervision, perform benefit administrative tasks and provide exceptional customer service to all employees (including consultants and core employees) regarding employee benefit plans. In addition to supporting the benefit programs listed on the Benefits Specialist I job, will administer Leave of Absences/Disabilities and Non-qualified Deferred Compensation Plan. Resolve Tier I. II and III benefit related issues and escalate appropriately. ESSENTIAL DUTIES AND RESPONSIBILITIES: Administer the day to day activities related to all benefit programs including but not limited to Health and Welfare Plans, Short and Long Term Disability, Life Insurance, Voluntary Benefit Programs and Discount Programs, Leaves of Absences, 401k, Employee Stock Purchase Plan and Non-Qualified Deferred Compensation Plan. Process enrollments, status changes, terminations, qualifying events, court orders, leave requests, disabilities and retirement date into the HRIS system and all other enrollment systems. Forward the necessary information to the appropriate vendors. Create and maintain employee benefit files and records, including leave of absence files. Follow up on missing documentation that substantiates leave. Investigate, resolve and respond to Tier I, II and III issues. Assist with researching, resolving and tracking customer appeals, claims and other issues. Communicate with team and associates in the resolution of these issues. Calculate and process adjustments for employee benefit deductions via payroll and disability vendor. Assist field offices on employee benefit related matters including leave of absence. Act as a liaison with outside third party vendors for plan guidance and issue resolution. Document benefit administration processes and assist in the evaluations and revisions of processes and/or procedures. Train departments on new benefit processes and/or changes as required ensuring consistent accurate and reliable information is disseminated. Maintain ongoing relationships with benefit vendors as assigned to ensure high quality delivery of benefit services. SUPERVISORY RESPONSIBILITIES: None required.