Requisition ID: 93117
Job Category: Information Technology
Location: Johannesburg, Gauteng, South Africa
Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you.
We're at the forefront of our clients' digital transformation journey, successfully implementing emerging digital services into our clients' projects and operations that unlock a step change in their performance. Join the team to improve project outcomes, leverage the digital twin, deliver systems integration and interoperability, and support decision-making, autonomous execution, and integrated operations and performance centers.
Looking to take the next step in your career? Hatch is currently seeking a highly motivated Bentley Application Support Specialist - OpenPlant to join the Digital group in Johannesburg, South Africa
Digital solutions have become a key component of the strategic direction and vision of today’s modern organizations. Hatch is at the forefront of successfully implementing emerging digital services into our clients’ projects and operations that can unlock a step change in their performance.
Join our diverse team and award-winning culture and be part of our clients’ digital transformation journey by working to define the best methods and making sure they are supported by the right technology and an enabled workforce. This journey will lead to improve project outcomes, being able to leverage the digital twin, systems integration and interoperability, support for decision-making, autonomous execution, and integrated operations and performance centers.
Application administrators administer Hatch’s computer systems and play an important role in technical software support and associated implementations. They have the responsibility to ensure applications operate in a manner that supports Hatch projects and corporate systems.
They respond to tickets and serve as a contact/liaison for functional users, project systems managers and IT technical staff for technical issues. They provide application-level expertise, augmenting the skills and the expertise available via the service desk.
They take direction from the AMS Lead and System Administration Technology Lead.
They work with the global Technical Implementation Specialists and relevant Product Managers to understand the requirements for each system used on a specific project in resolving technical issues.
As the successful candidate, you will:
Provide technical support for all enterprise systems and software components in a complex mission critical environment
Manage, support, and resolve complex software, vendor, and proprietary technical issues
Monitor applications, application servers, document and analyze problems, and publish maintenance schedules
Identify and resolve medium to highly complex production problems for support of applications
Perform regular security monitoring to identify any possible intrusions
Identify proactive solutions for recurring technology occurrences to benefit the business
Maintain system documentation
Maintain and provide infrastructure improvements to existing database applications
Maintain current knowledge of relevant technologies as assigned
Maintain SLA, system availability, capacity management and performance KPI
Collaborate and interact with various stakeholders including the ICT team
Work closely with application development teams and vendors to tune and troubleshoot applications
Plan and coordinate testing changes, upgrades, and new services, ensuring systems will operate correctly in current and future environments
Willing to work after hours as part of a global team
Lead and participate in efforts to develop and implement processes for application and system monitoring
Lead and participate in efforts to implement application updates to include upgrades, patches and new releases
Undertake integration between various systems using available API's and web services
Adhere to standards and processes for systems in Hatch
Responsible for the process from Development to Production release
Key experience:
Skills
Excels at the highest technical level of all phases of applications systems analysis and programming activities
Understand software and hardware requirements of varied departmental systems
Understand the workflow and process requirements of complex application systems
Demonstrated ability to be the subject matter expert in supporting, maintaining, and administering complex applications
Excellent problem solving/analytical skills and knowledge of analytical tools
Display and execute logical and complex troubleshooting methods
Excellent verbal, written communication, and ability to work well with others
Teamwork: Working together to achieve organizational and team goals
Demonstrated soft skills required such as presentation of ideas and ability to clearly articulate the concepts to senior management
Ability to effectively interface with technical and nontechnical staff at all organizational levels
Experience
Minimum 3-5 years’ experience in the Information Technology field
3 years hands-on experience in application administration and operational systems support (day to day operations including installation, upgrade, configuration, trouble shooting, debugging, patching)
Experience with at least one of the following Design Tool platforms:
OpenPlant
Engineering Data Manager
Experience on failover, high availability, disaster recovery, business continuance
Experience in process automation, best practice approach, technology efficiency, and effectiveness
Experience with SQL query development databases
Exposure to any of the following enterprise systems: SAP, OpenText Content Server, Bentley ProjectWise, MS SharePoint
Exposure to Azure DevOps
Knowledge
Bachelor’s degree or equivalent combination of education, training or work experience
Key design software experience:
OpenPlant Modeler
OpenPlant Support Engineering
OpenPlant Isometrics Manager
OpenPlant PID
PlantSight
Why join us?
Develop innovation partnerships
Think locally, work globally
Engage with people who make a difference
What we offer you?
Flexible work environment.
Long term career development
Why join us?
Work with great people to make a difference Collaborate on exciting projects to develop innovative solutions Top employer
What we offer you?
Flexible work environment Long term career development Think globally, work locally
Don't meet every single requirement? You don't need to. At Hatch, we are building a diverse, inclusive workplace that fosters innovation. If you're interested in this role, we encourage you to apply even if your past experiences don't perfectly align with the skills we've listed.
We're committed to fostering a workforce that reflects the diversity of the communities in which we operate and serve. Hatch is an Equal Opportunity Employer that considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran, or any other protected status. If you have any accommodation requirements, please let us know. We'll do our best to meet your needs in accordance with applicable local legislation.