Summary:

Supervises all Beverage Department staff. Ensures Beverage quality, guest service, scheduling, labor cost and revenue goals are met. Responsible for day-to-day operations of activities and events in the entertainment outlets owned and/or operated by the company. Encourages team member morale. Helps in other departments as needed such as Banquets and Food. 

 

Essential Functions and Responsibilities:

Works with entertainers, entertainment staff and others related to each show to ensure shows are executed successfully Oversees tactical execution of shows and casino events (as scheduled) to ensure smooth operation Resolves any escalated guest, team member or entertainer concerns before, during and after the shows Responsible for assisting with training, supervising, developing and disciplining department staff Provides strong leadership, active supervision and timely coaching and counseling to the staff Constitently emphasizes team member training to increase guest service standards Provides continual evaluation of processes and procedures and provides methods to improve efficiency and service Formulates training outlines as needed for job standards to ensure all team members understand and have the skills to provide quality internal and external guest service Emphasizes developing and training program for management staff Ensures management staff follows all company policies and procedures Ensures management is checking team members for proper uniforms and maintaining all items needed to perform job duties Ensures management staff follows guidelines as dictated by Steelworkers Union contract agreement Ensures team member schedules are appropriate for the business volume Ensures that the bars are clean, organized and properly funtioning and that bar equipment is maintained. Ensuring all bars are always up to health department standards Ensures health, safety and sanitation standards are always followed Works with designated beverage management to develop product specifications, cost analysis, and performs cuttings, yield tests, etc., as may be required Reviews work procedures and operational problems to determine ways to improve service, performance and/or safety Organizes and directs worker training programs, resolve personnel problems, hire new staff and evaluate team member performance in dining and drinking facilities Formulates accurate reporting and evaluation methods using logs, written reports and/or warehouse staff of drink specifications, cost analysis, receiving methods and production practices to ensure products are being effectively utilized Arrange for equipment maintenance and repairs and coordinate a variety of services such as waste removal and pest control Establishes pars for liquor, wines, and other related items to anticipate amounts to be purchased or requisitioned Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards Perform other duties as assigned