Beverage Manager **Q Casino + Resort** 1 Positions ID: 122369 Posted On 01/29/2025 **Job Overview** **Job Details** **Job Location** Q Casino - Dubuque, IA **Job Shift** Any **Description** **BASIC FUNCTION** The Beverage Manager is responsible for overseeing all aspects of beverage operations across multiple outlets, including casino bars, showrooms, event venues, and the Backwaters Stage. This role involves managing and developing staff, maintaining inventory and operational efficiency, curating an innovative beverage program, and ensuring exceptional guest experiences. Reporting to the F&B Director, the Beverage Manager fosters a positive, team-oriented environment while aligning operations with organizational values and goals. **ORGANIZATIONAL RELATIONSHIPS** a) Reports to: F&B Director b) Supervises: Beverage Supervisor Bartenders (Casino, Showroom, Reflections) Barbacks Casino Cocktail Servers Backwaters Stage Bartenders and Barbacks **SPECIFIC DUTIES AND RESPONSIBILITIES** **Staff Management** + Hire, train, and supervise beverage staff: beverage supervisor, lead bartenders, bartenders, cocktail servers, and barbacks. + Create and manage staff schedules to ensure adequate coverage based on business needs. + Conduct pre-shift meetings with bartenders and cocktail servers and engage team to meet daily, weekly, monthly, and long-term goals. + Maintain a friendly and professional rapport with team members and guests. + Train staff to use Agilysys POS. + Ensures staff paperwork is complete. + Conduct performance evaluations and provide feedback to improve service quality. + Foster a positive work environment and promote teamwork. + Promotes F.O.R.T. Core Values. **Operations Management** + Open, manage, and close venues. + Inventory Control: Order and rotate products and supplies, meet with vendors, and complete monthly inventory. + Check for drink recipe adherence, conduct pour tests and pour checks. + Ensure cleanliness and sanitation of all bars and beverage self-serve stations are maintained at a high level. + Complete the banquet bar checklist in its entirety to be certain all arrangements are complete before the start of an event. + Respond to guest request and address any issues promptly and professionally. + Develop and curate an innovative beverage program, including creating new cocktails, beverages, and recipes, while ensuring offerings align with current industry trends and elevate the guest experience across all bar outlets. + Develop a staff training program. + Assist with responsibilities of DVM Boards and KPI’s. **Customer Service** + Ensure guest satisfaction. + Ensure customer service standards are met. **Other** + Assist in other areas of F&B as needed and required. + Other tasks as assigned. **EDUCATION, TRAINING AND EXPERIENCE** + Minimum of 3-5 years of experience in bar/restaurant management. + Demonstrated success in leading and inspiring teams to deliver exceptional customer service, resulting in enhanced guest satisfaction. **STANDARDS OF PERFORMANCE** + Strong leadership and management abilities. + Excellent communication and interpersonal skills. + Organized and skilled and multi-tasking. + Customer service oriented and problem-solving skills. + Knowledge of food safety regulations and best practices. + Team player with a positive attitude and willingness to assist where and whenever needed. + Ability to obtain ServSafe certification is required and sponsored by the employer. **MENTAL AND PHYSICAL REQUIREMENTS** + Heavy work, ability to move up to 100 lbs. + Standing and walking for long periods of time. **WORKING ENVIRONMENT AND CONDITIONS** + Loud noise levels (slot machines) + This position is exposed to cigarette smoke. + This position occasionally has outside activities, therefore, has exposure to weather conditions. **EQUIPMENT AND TOOLS** 1. General office equipment including, but not limited to: + POS/printers/touchscreens + Computer + Copy machine + Coffee machines + Calculator + Credit card machine + Cash register + Phones 1. Other + Wrenches + Hand carts + Beer kegs and CO2 cylinders Primary Contact 305174 Jeanne Hendricks Human Resources Manager, Human Resources 563-585-2953 Phone Phone Phone Fax jeanneh@qcasinodbq.com Email True False True **Job Details** Categories Casino Food and Beverage Management/Executive Location Dubuque, IA Shift First Shift Second Shift Third Shift Job Type Employee Full/Part Full Time Benefits Health Insurance Dental Insurance Vision Insurance Life Insurance Retirement Plan Paid Vacation Paid Sick Leave PTO (Paid Time Off) Paid Holidays **Qualifications** Experience 2-5 Years Company ID 1202 Job REQ # 122369 \# Positions 1 Start Date 20250129 End Date 20250312 Featured Job TH Ad TH Comments **Similar Jobs** Clinical Manager of Galena Family Medicine Practic Medical Associates Assistant General Manager - Dairy Queen Dairy Queen Dairy Queen General Manager Dairy Queen Banquet Manager Q Casino + Resort ISKB Manager Q Casino + Resort Staffing Account Manager Sedona Staffing Services Food and Beverage Manager Boyd Gaming Food & Beverage Shift Supervisor Boyd Gaming Sales Representative/Account Manager Bodensteiner Implement Co Sales Representative/Account Manager Bodensteiner Implement Co **Share this Job** Q Casino + Resort **About the Company** **Are you excited to be a part of a dynamic environment where entertainment thrives and innovation abounds?** Join us at Q Casino + Resort and play a pivotal role in our exciting transformation! Q Casino is undergoing a thrilling evolution, poised to become the ultimate destination for **gaming, live performances, and culinary excellence.** As a member of our team, you'll be at the forefront of our operations, ensuring the legacy of our roots while embracing the exciting changes ahead. Working within a vibrant hub of entertainment and hospitality, you'll be part of a team dedicated to maintaining the integrity of our operations. Against the picturesque backdrop of the Mississippi River, you'll guide our functions through a period of significant growth and investment. **With over $100 million earmarked for property enhancements** , including a remodeled casino, a brand-new family entertainment zone, expanded banquet space, the luxurious Hilton Tapestry Hotel featuring a rooftop restaurant and bar, an outdoor amphitheater, alongside existing venues like ImOn Arena, Hilton Garden Inn, and Houlihan's Restaurant. Your contribution will be instrumental in driving efficiencies and ensuring our continued success as a premier destination for locals and visitors alike. **Join us in this electrifying realm of entertainment and take your career to new heights. Apply now to be a part of our team at Q Casino + Resort!**