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Position Summary: 

The Beverage Manager controls the organization, management, and administration of beverage operations of Tao Group Restaurants. Interacts with fellow team members, and supervisors in a polite, courteous, and hospitable manner to ensure gracious hospitality.

Primary Duties and Responsibilities includes but not limited to:

Ensures that procedures are followed and that patrons are shut-off, when necessaryAdministers interviewing, hiring, evaluating and counseling of the TGH beverage staffEstablishes and administers service standardsMaintain professional appearance standards as directed in the Tao Group Hospitality Employee Handbook.Anticipate and accommodate the needs of the guestsMaintain general cleanliness of assigned stations and the entire venueResponsible for the administration and planning of beverage programs to uphold company image and drive quality guest experiencesImplementing operating policies for beverage controls in order to achieve maximize service and desired profit levelsWeekly venue product auditsResponsible for producing weekly cost of goods reports for each venueCreate and manage ordering pars to ensure highest discounts for productsAssists FOH Managers in their development and understanding of beverage operationsMenu product planning, product development for maximum market acceptance for taste, optimal cost, and pricingCompetitive analysis of beverage prices in relation to competitionResponsible for staff training and development for sales as they relate to beverageEnsure a professional attitude and proper business attire when on propertyExperience/Skills:Previous Food & Beverage experience in a leadership role.Ability to work well under pressure in a fast paced environment.Ability to work cohesively as part of a team.Strong interpersonal and problem solving abilities.Attends and participates in daily pre-service meetings.Attends and participates in any training sessions or departmental meetings.Learn by listening, observing other team members and sharing knowledge while leading by example.Portrays a positive and professional attitude.Demonstrates knowledge of Tao Group Hospitality, its partners and supporting hotel environments.Works as part of a team and provides help and support to all fellow team members.

Secondary Duties and Responsibilities:

Assists in communicating all maintenance requirements with the casino’s maintenance departmentMaintains the inventory of all office and operating suppliesEnsures the replacement or repair of all beverage related breakage, damage of equipment or furnitureAttends, leads and participates in any training sessions, departmental meetings or pre-service meetingsPortrays a positive and professional attitudeDemonstrates knowledge of venue, Tao Group Hospitality, its partners and supporting hotel environments.Prepares all special event contracts, charges necessary deposits, and ensures deposits and full payments are received by the agreed upon dates.Attends monthly networking mixers when necessary

Minimum Education and Qualifications:

Minimum 2-3 years of previous hospitality supervisory/management experience within a high-volume setting is essential.Two-year associate degree (60 credit hours) in Hospitality, Business etc. or equivalent work experience preferred.2-3 years of previous hospitality events sales experience within a high-volume setting will be consideredStrong guest service foundation, ability to coach, build a team, problem solve, and leadership skills required.Must be organized, self-motivated, and proactive with a strong attention to detail.Excellent written and verbal communication skillsExcellent organizational and multi-tasking skillsIntermediate knowledge of Word, Excel and OutlookProficient with computers (Microsoft Products), POS and technologyPortrays a positive and professional attitudeCertificate from Court of Master Sommeliers, WSET, Master Cicerone, or Certified Sake Sommelier preferred

Competencies:  Incumbent will master the following competencies while in this position:

Knowledge of Mohegan Sun corporate and department policies and proceduresEffective utilization of Mohegan Sun evaluation programsMaintains professional appearance standards as directed in the Tao Group Hospitality Employee Handbook.Understanding of Scheduling and Time & Attendance system and Manager Self Service systemsThorough understanding of the Mohegan Tribal Employment Rights Ordinance (TERO) as it relates to employment

Training Requirements:

Must complete all appropriate Human Resources Manager Training coursesCompletion of Tao Group Hospitality Assistant General Manager Training Program, PCI/DSS, Alcohol Awareness, Food Handling and Gaming RegistrationUnderstanding of Scheduling and Time & Attendance system and Manager Self Service systems

               

Physical Demands and Work Environment:

Must be able to stand, lift and bend for extended periods of time.Must be able to bend and lift to 50 lbs.Role may include job duties or tasks requiring repetitive motion.Exposure to hot kitchen elements or cleaning materials.Must be able to work and remain focused in a fast-paced and ever-changing environment.Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, and weekends

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job.  Mohegan Sun reserves the right to make changes in the above job description whenever necessary.

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Work Shift:

Regular

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Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.