Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

BI Project Management Specialist, Associate Managing Consultant

All About Us
The Client Service team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. We combine traditional management consulting with our rich data assets and in-house technology to provide our clients with powerful strategic insights and recommendations. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services. While specializing in the payments industry, Mastercard Data & Services also works closely with major retailers, airlines, and other enterprises, leveraging data and insights garnered from within and beyond its network.

All About the Role
Make an Impact as an Associate Managing Consultant, Specialized Product Delivery (SPD), Advisors Client Services

Advisors Specialized Product Delivery is an execution-oriented client facing team that applies proven, accredited change skills and associated experience to partner with clients and help them drive measurable value by:

•\tProject management and delivery of new and complex products/platforms and services to market smoothly and efficiently
Partners with the sales teams to ensure clear & required solution definition for the client with a proposed implementation plan
•\tActs as the knowledge expert on new and complex products and the most effective means of delivery
•\tDevelopment of delivery resources that articulate all assets and functions to be coordinated
•\tStrengthening client’s internal skills, knowledge, and experience in critical areas

As an Associate Managing Consultant, Specialized Product Delivery you will be responsible for the successful delivery and implementation of a comprehensive SaaS platform analytics solution that enables the ingestion & syndication of data to drive value for our clients.

In this role, you will be working together with our Product team on executing a well-designed on-boarding experience and providing on-going support to our clients. You will develop a deep understanding of product features / functionality and how these can be utilized to drive value for our clients

Your Responsibilities




•\tLeads assigned delivery projects to ensure contractual objectives and delivery on-time goals are met
•\tSupports the product delivery process by developing delivery artifacts and by completing assigned tasks for the delivery process
•\tConduct platform demonstration and training sessions
•\tManage user-onboarding process and effectively partner with users to improve their ability to leverage insights and data to drive business decisions
•\tAssist clients with platform customization
•\tHelps identify customer needs/pain points and leverages the SaaS platform analytics solution develop dashboards and perform analysis to draw insights
•\tExpertise in transforming data into insights and visualization, with an ability to deliver and support decision makers using the insights
•\tAnalyzes data from product delivery projects and reports on performance relative to success metrics
•\tDevelops and maintains strong working relationships, with partners in other business functions to complete delivery and customer support tasks
•\tAct as a liaison between the client and product development teams and assist with prioritization of client requested platform enhancements, customization, and/or client specific features
•\tResearches and delivers solutions for complex problems and responds to inquiries on troubleshooting queries for customers
•\tPartners with the sales teams to ensure clear & required solution definition for the client with a proposed implementation plan

All About You
•\tExperience in delivery of strategic, enterprise and or market level initiatives across the financial services sector
•\tAble to evidence knowledge of PMO skills, business analysis, service improvement and transformational change methods, frameworks, tools and processes
•\tProven experience working in Project Management applying client engagement and operating efficiencies, demonstrating value add to clients, providing and building knowledge capital and training
•\tand external relationships with proven ability to work with both business and technology stakeholder; strong writer, presenter and speaker, comfortable and effective in C-level meetings. Credible & persuasive able to deliver difficult messages with sensitivity
•\tExceptional analytical and quantitative problem-solving skills and ability to structure analyses to form data-driven solutions to ambiguous client challenges
•\tEnthusiastic with the ability to inspire others and create a collaborative culture of teamwork, accountability, open communication, and organizational effectiveness
•\tDemonstrated ability to develop relationships with both mid- and executive-level client contacts and inspire confidence in Client Services as a sought-after partner


All About Your Education & Skills
•\tBachelor’s degree or equivalent qualification. Advanced degree or MBA preferred
•\tFluent local office language and English required, other languages desirable
•\tFinancial Services industry domain knowledge – a proven understanding of key concepts, metrics, business terms and business processes appropriate to the financial services sectors
•\tComfortable with significant client interaction and interest in building relationships
•\tAdvanced Word, Excel, and PowerPoint skills required, knowledge of Project Management tools preferred
•\tWillingness to travel

Bring your Passion and Expertise
We recruit for and value the following core competencies:

•\tPassion: Actively seeks responsibility and takes pride in guiding project teams towards delivering the highest quality results and recommendations to our clients
•\tProblem Solving: Leads teams to identify the most critical aspects of a problem, and guides team to business-focused solutions and recommendations that drive client value
•\tAnalytic Excellence: Demonstrates an aptitude for structured problem solving and quantitative skills and leads team to effective and efficient technical capability usage regardless of context
•\tProject Management: Clear interest in project delivery with business clients, and intuition for the way that companies make decisions and how insights can be leveraged to helps address clients’ problems
•\tClient Management: Inspire client confidence through client recognition of specialization, timely and reliable execution, and develop stakeholder management plans to align priorities and address support and resistance.
•\tCommunication and Presence: Leads composition of complete deliverables and other written communication and demonstrates an ability to communicate verbally in a wide range of complex scenarios and up to senior management levels.
•\tLeadership: Instill a sense of urgency, ownership, and empowerment and thoughtful risk taking into leaders at all levels. Structures work so it aligns with team members’ goals and motivators

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.