Description We are offering a permanent employment opportunity for a Bilingual Spanish/English-Customer Service Representative in CHICAGO, Illinois. The role involves supporting our contact center by servicing customers through inbound/outbound calls and emails. As a representative, you will be expected to excel in communication, demonstrate attention to detail, possess strong problem-solving skills, and thrive in a fast-paced environment. Responsibilities: • Deliver exceptional customer experiences through incoming telephone calls in a high-volume contact center environment • Handle callers' requests efficiently, accurately, and professionally, ensuring timeliness and ownership • Build rapport quickly and respond to customers compassionately, exceeding expectations consistently • Navigate multiple systems and applications to research, analyze, and resolve customer inquiries • Maintain performance and quality standards while providing a positive phone experience for our customers • Learn the basic concepts of personal lines insurance principles and the products we offer to our customers • Collaboratively work with team members and business partners to enhance the customer experience • Respond to special requests and complete additional tasks and duties as assigned • Analyze information to make appropriate decisions and solve problems • Work scheduled shifts, with the potential for overtime and weekend work as needed. Requirements • Proficiency in both Spanish and English languages • Demonstrated experience in Customer Service • Strong Communication Skills, both written and verbal • Proficient in Microsoft Excel • Knowledge of Operations and Research methods • Experience with Inbound and Outbound Calls • Familiarity with Insurance industry practices • Proficiency in using the 'About Time' software • Knowledge of Benefit Functions and Hiring Processes • Experience in Revenue Accounting • Ability to Perform Ad Hoc Financial tasks • Experience in Claim Administration • Understanding of Property management principles • Demonstrated Collaboration skills • Basic to intermediate Computer Skills • Willingness to work Onsite • Strong Decision-Making abilities • Experience in Underwriting • Knowledge of Salary Structures • Ability to work effectively with Business Partners. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .