Summary: Monitors and patrols assigned areas to provide a safe environment for guests, employees, the company, and their property. Provides outstanding guest service to guests with questions and/or concerns.

 

Essential Functions and Responsibilities

Provides protection for the casino and its employees and guests Guards all transfers of moneys and tokens, chips, and credits on the casino floor Performs the duties of a security officer Completes all incident reports pertaining to outside patrol issues Controls the flow of traffic at the entrance of the garage and inside the garage Patrols the north and west garage, the north lot, the Sulinda lot and building and all exterior areas of the property Escorts armored car personnel around the property Functions as fire control center officer and time officer to relieve other officers for their breaks Escorts trespassing individuals off property Assists guests in locating lost vehicles Maintains bicycle in operating condition Investigates auto accidents Acts as a liaison between guests and Taxi Authority Secures the operations office during in-custody situations Responds to the pod during alarm situations Answers guest questions, provides directions to guests (escorts guests to desired location, if possible), and assists guests with any challenges that the guest brings to attention Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards Perform other duties as assigned