Pay rate:$28 - $30/hour with $1,000 sign-on bonus upon hire . Full-time (40 hours/week) hourly non-exempt position. Schedule is Monday – Friday onsite at 1907 Novato Blvd. 8:30a-5p (8a-4:30p on Tuesdays). Generous benefits package including medical, dental, and vision benefits, life insurance, earn up to 3 weeks PTO (mental/physical health and vacation) in your first year, 15 paid holidays/year, employee assistance program, up to 2% retirement employer match, and childcare discount. The Administrative and Case Management Coordinator is responsible for overseeing the administrative and facility functions at our 1907 Novato Blvd. location. As the first point of contact for participants and visitors, this role is essential in creating a welcoming and supportive environment. The coordinator will provide front desk reception, assist the Case Management team, and support the coordination of departmental activities for participants Essential Functions: Administrative + Serves as the key front desk ambassador to greet and cultivate relationships with participants, families, volunteers, contributors, community partners both in person and via telephone in a customer-oriented, friendly way, including program intake and screenings. Coordinates a front desk alternate and training when needed.  + Problem-solving skills: Think critically and clearly about client situations to find solutions.  + Self-motivated and able to work under minimal supervision.  + Ensures that the reception area is inviting, clean, and professional.  + Coordinates all front desk reception area functions such as the participant information board, organizes participant information brochures.  + Performs administrative duties including filing, ordering office supplies and inventory, maintaining files and record systems, sorting mail, photocopying.   + Data entry and other clerical tasks.  + Collaborates with the Director of Operations to address facility needs at 1907 Novato Blvd., including submitting facility work requests, managing calendar reservations, coordinating setup for scheduled activities, overseeing inventory ordering, and conducting safety walkthroughs to ensure a well-maintained and secure environment.  + Maintain tracking systems for front desk processes including (but not limited to) donation receipts, petty cash, case management credit card and other tracking logs.   + Operates phone system.  + Maintain current CPR and First Aid Certification (willing to send to training) and complete other NMCS assigned trainings as directed by Management.  Case Management Support + Provides initial screening of Case Management participants and schedules appointments.  + Updates participant records as needed in electronic records database (Apricot Social Solutions)  + Coordinates special projects as assigned.  + Create flyers or other program related announcements as needed.  + Works with Operations and case management team to coordinate support for food pantry distribution, enrollments, and some functions of food pantry data tracking.  + Coordinates donation of goods for Case Management.  + Plans and distribute participant surveys across case management programs.   Other: + Supports interpretation and translation of materials for Spanish-speaking families as available. + Job may include walking up and down stairs, standing, lifting and moving small items of up to 25 lbs.  + Attends weekly case management meetings.  + Other special projects and duties as assigned. Required Qualifications + Fluent in both English and Spanish, written and spoken + High school diploma or equivalent + Minimum of 1-year experience providing administrative or service coordination.  + Strong communication skills and willingness to work with diverse, income-qualified participants.   + Able to exercise good judgment, conflict resolution skills, and tact in dealing with participants.  + Intermediate in Microsoft Office (Word, Excel, Outlook and SharePoint); comfortable with databases.  + Experience coordinating projects  + Able to quickly prioritize work, including multi-tasking between callers and visitors   + Able to work well with people, establish cooperative working relationships with staff and participants at all levels within and outside the organization.  + Able to take initiative and be self-motivated  + Knowledge of general office procedures  Preferred Qualifications: + Knowledge of Marin County resources and partner agencies + Electronic records database experience  + AA or BA Degree in a related field Conditions of Hire: + Fully vaccinated against COVID-19 unless granted a medical or religious exemption. + Pre-employment health exam including proof of vaccinations and TB test clearance. + Criminal record clearance or exemption from California Department of Social Services. All convictions other than minor traffic violations require an exemption, including convictions that have been expunged. North Marin Community Services welcomes and encourages all qualified candidates to apply – especially as we recognize that people bring experience and skills beyond just the technical requirements of a job. We also know that self-doubt can sometimes get in the way of stretching professionally, so if your experience is close to what you see listed here, please consider applying. We value our differences and respect everyone – regardless of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, citizenship status, marital status, genetics, AIDS/HIV, medical condition, political affiliation, disability, age, status as a victim of domestic violence/assault/stalking, or military/veteran status. If you have a disability and need assistance and/or accommodation with applying for a job, please contact hr@northmarincs.org or 415-892-1643 ext. 255. Powered by JazzHR