The Bilingual Contact Center Agent must have a strong sense of urgency to answer or make calls or resolve cases through any of the available channels, whether by phone, email, chat, etc.
must be open and alert to detect the mood of the client to empathize; consciously and actively listen / read to put yourself in the customers shoes and efficiently generate an appropriate response or solution according to company policies and procedures. The Bilingual Agent must have the ability to learn and reason these policies and procedures in such a way that he becomes the expert that any Oportun internal and external client wants to contact to obtain the best advice or solution.
The Bilingual Agent must think about providing high standards of quality and excellence in service, being friendly, taking responsibility for their actions but above all demonstrating Oportun's values both in their interactions with Clients and in their professional relationships with their colleagues. work and support areas.
REQUIREMENTS Must be at least 18 years of age Experience or skills in Customer Service, sales or collections Pc management Internet browsing and office basic-intermediate Knowledge Minimal educational level required: 9th grade (Middle School with certificate or evidence of completion.) Bilingual (fluent in English and Spanish)