**DESCRIPTION** **Bilingual Appliance Technician (Remote) – Whirlpool Program** Join Acosta as a Bilingual Appliance Technician (Remote), supporting Whirlpool’s Service Team and its esteemed portfolio of brands, including Whirlpool, Maytag, KitchenAid, and JennAir. In this role, you will deliver a superior service experience by providing technical support for the installation, diagnosis, and repair of major appliances across these brands. Your responsibilities will include engaging with customers through various channels—voice, chat, email, and video calls—while consistently meeting quality and interaction objectives. Additionally, as a Senior Representative, you will facilitate cross-functional communication and collaboration to enhance the overall customer experience. **RESPONSIBILITIES** **Your responsibilities will include** : + Reading and understanding wiring diagrams, tech sheets, and technical literature + Provide technical support using multi-channel interactions in the installation, diagnosis, and repair of Whirlpool’s family of brands of major appliances + Provide detailed information on new or emerging issues to Quality and Engineering teams + Identify and communicate business and content gaps for continuous improvement efforts + Bilingual Canadian French and English + Work for extended periods of time at a desk + Converse using a headset. A headset will be provided to you. + Learn through direct instruction and self-study + Handle company confidential information + Schedules may include a set shift between the hours of 8 am - 8 pm in your own time zone + Provide an in‐home office environment that is ergonomic, comfortable, and in its own space separate from the living space + Provide office equipment other than the PC (desk, chair, lighting) + Working cell phone that can use for multi-factor authentication, either using the okta app or SMS text + Provide a quiet environment during work hours with no distractions + Cable or DSL internet service must be available in your area with a 12 mpbs download and 2 mbps upload. Satellite service is not acceptable. WI-FI is not acceptable. A wired ethernet cable connection is required **QUALIFICATIONS** **Minimum requirements:** + Bilingual Canadian French and English + High School Diploma or GED + 3+ years appliance repair experience + 2+ years of technical support experience in one or more of the following areas: electrical, thermodynamic or mechanical operations for major appliance diagnostics and repairs **Preferred skills and experiences:** + Some experience with installation, diagnostics, or repairs of Major Appliances + Trade School or Associates Degree in Mechanical, Electrical, or Automotive Engineering + Excellent communication (oral and written) and organizational skills + A basic understanding of how to leverage numerous and different technologies + Customer Service Experience and/or Call Center Operations + Knowledge of continuous improvement and/or lean principles **Benefits:** We have a friendly, supportive team with a coaching and mentoring environment and opportunities for future career development. Great benefits you’d expect from a business the size of Acosta including a comprehensive total rewards benefits package: + Health and Dental benefits + Company matched retirement savings plan + Plus, surprise perks you'll love! **ABOUT US** Acosta and Mosaic are the sales and marketing powerhouses behind the most recognized and proven brands with top retailers in the United States and Canada. We offer flexible services that maximize efficiency. Acosta has the talent and technology to build data-, reach- and relationship-driven strategies to execute those strategies, and the tools to monitor, track and optimize metrics-based results for customers and retailers. Acosta and its subsidiaries, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting. Acosta may ultimately pay more or less than the posted range depending on candidate qualifications and locations. This range may be modified in the future. Acosta and its subsidiaries is an Equal Opportunity Employer We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs, to the extent required by law. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Mosaic reserves the right to modify all or part of any job descriptions at its discretion in order to meet and or exceed the needs of the business. _By submitting your application you agree with and accept the Acosta Privacy Statement and Terms of Conditions._ Acosta, and its subsidiaries, is an Equal Opportunity Employer **Job Category:** Marketing **Position Type:** Full time **Business Unit:** Sales **Salary Range:** $60,000.00 - $70,000.00 **Company:** Mosaic Sales Solutions Canada Operating Co **Req ID:** 3118