Amergis Healthcare Staffing is seeking a Bilingual Call Center Rep. to provide service and support to our customers. This individual interacts with customers to provide information in response to customer inquiries and handle/resolve complaints. Responsibilities: + Respond to inbound calls from members regarding Medicare and Medicaid benefits, eligibility, and coverage + Make outbound calls to follow up on inquiries, provide information, and assist with enrollment processes + Resolve customer issues and concerns in a timely and professional manner + Document all customer interactions accurately in the system + Collaborate with internal teams to escalate and resolve complex issues + Meet or exceed performance metrics for call quality, productivity, and customer satisfaction Minimum Requirements: + 1 year of recent experience in customer service in a healthcare or insurance setting + Knowledge of Medicare and Medicaid regulations and processes required + Comfortable in fast paced environment with inbound and outbound calls + Proficiency in computer skills and familiarity with CRM software + Strong organization skills as you are given various scripts to follow for calls + High school diploma required + Bilingual in Spanish and English + Covid-19 Vaccine required, no exceptions Benefits At Amergis, we firmly believe that our employees are the heartbeat of our organization and we are happy to offer the following benefits: + Competitive pay & weekly paychecks + Health, dental, vision, and life insurance + 401(k) savings plan + Awards and recognition programs *Benefit eligibility is dependent on employment status. About Amergis Amergis, formerly known as Maxim Healthcare Staffing, has served our clients and communities by connecting people to the work that matters since 1988. We provide meaningful opportunities to our extensive network of healthcare and school-based professionals, ready to work in any hospital, government facility, or school. Through partnership and innovation, Amergis creates unmatched staffing experiences to deliver the best workforce solutions. Amergis is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.