Are you an experienced Customer Service Representative with a background in Medicare, Medicaid, or the healthcare industry? Are you skilled in handling inbound and outbound calls, resolving customer inquiries, and providing exceptional service? If so, we have an exciting opportunity for you to join our team as a Bilingual Customer Service Representative! + Company: Amergis Staffing + Location: Matteson, Illinois + Shift: 9A-530PM + Weekly pay + benefits! Responsibilities: + Respond to inbound calls from members regarding Medicare and Medicaid benefits, eligibility, and coverage + Make outbound calls to follow up on inquiries, provide information, and assist with enrollment processes + Educate Medicaid enrollees of plan options including information on the managed care choice process + Assists with application screening questions and details on how to apply for financial assistance programs + Answer questions from patients and/or providers who are seeking information and assistance with the redetermination process and form completion + Verifies demographic information of applicants and members for inbound calls for the purpose of updating with the state of Illinois Department of Health Services + Collaborate with internal teams to escalate and resolve complex issues + Meet or exceed performance metrics for call quality, productivity, and customer satisfaction Minimum Requirements: + Must be Bilingual in Spanish and English + High school diploma required + 2 years of recent experience with screening/processing of individuals seeking Medicaid, SNAP, cash assistance, or other related social services + Knowledge of Medicare and Medicaid regulations and processes required + Comfortable in fast paced environment with inbound and outbound calls + Proficiency in computer skills and familiarity with CRM software + Strong organization skills as you are given various scripts to follow for calls + Covid-19 Vaccine required, no exceptions Benefits At Amergis, we firmly believe that our employees are the heartbeat of our organization and we are happy to offer the following benefits: + Competitive pay & weekly paychecks + Health, dental, vision, and life insurance + 401(k) savings plan + Awards and recognition programs *Benefit eligibility is dependent on employment status. About Amergis Amergis, formerly known as Maxim Healthcare Staffing, has served our clients and communities by connecting people to the work that matters since 1988. We provide meaningful opportunities to our extensive network of healthcare and school-based professionals, ready to work in any hospital, government facility, or school. Through partnership and innovation, Amergis creates unmatched staffing experiences to deliver the best workforce solutions. Amergis is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.