Job details Spherion Staffing is looking for bilingual candidates for a long term temporary Call Center Representative position. These positions will manage escalated customer complaints companywide, which in some cases may require special handling. In this role you will research and review escalated complaints, often in partnership with other internal departments, to determine an appropriate course of action leading to an effective resolution, while maintaining positive relationships with the customer and key stakeholders ...
Assignment Length: 12 months/1Y
Monday - Friday, 8:00am - 4:30pm
Training will be in office - 6 weeks
Once training is complete candidates will transition to Hybrid - 50% in office/remote, alternating weeks

Responsibilities:
-Serve customers through phone and written contact with inquiries and complaints regarding financial products and services
-Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online
-Perform moderately complex initiatives to resolve client issues and review complaints for regulatory and non-regulatory flags, and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards
-Receive direction from supervisors, and escalate non-routine client concerns to more experienced individuals
-Interact with internal and external customers to respond to the raised concerns, as well as determine appropriate course of action
-Will work written cases in between calls

Working hours: 8:00 AM - 4:30 PM

Skills:
See below

Education:
High School

Experience:
1-4 years

Qualifications:
-High School diploma or GED
-2+ years of contact/customer service experience in a Financial Services environment
-Comfortable dealing with customers on phone - often times upset and frustrated customers
-Good communication skills
-Customer-centric
-Good organizations skills
-Attention to detail
-Must display empathy for customers
-Must be adaptable/flexible and used to change
-Ability to navigate through multiple systems
-Ability to succeed in fast-paced environment
-Must be open to feedback


To be considered, please apply online at www.spherion.com/apply or if you have questions you can reach out to Greg Stafford at 605-335-6010

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).

Show lessShow more Spherion Staffing is looking for bilingual candidates for a long term temporary Call Center Representative position. These positions will manage escalated customer complaints companywide, which in some cases may require special handling. In this role you will research and review escalated complaints, often in partnership with other internal departments, to determine an appropriate course of action leading to an effective resolution, while maintaining positive relationships with the customer and key stakeholders

Assignment Length: 12 months/1Y
Monday - Friday, 8:00am - 4:30pm
Training will be in office - 6 weeks
Once training is complete candidates will transition to Hybrid - 50% in office/remote, alternating weeks

Responsibilities:
-Serve customers through phone and written contact with inquiries and complaints regarding financial products and services
-Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online
-Perform moderately complex initiatives to resolve client issues and review complaints for regulatory and non-regulatory flags, and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards ... -Receive direction from supervisors, and escalate non-routine client concerns to more experienced individuals
-Interact with internal and external customers to respond to the raised concerns, as well as determine appropriate course of action
-Will work written cases in between calls

Working hours: 8:00 AM - 4:30 PM

Skills:
See below

Education:
High School

Experience:
1-4 years

Qualifications:
-High School diploma or GED
-2+ years of contact/customer service experience in a Financial Services environment
-Comfortable dealing with customers on phone - often times upset and frustrated customers
-Good communication skills
-Customer-centric
-Good organizations skills
-Attention to detail
-Must display empathy for customers
-Must be adaptable/flexible and used to change
-Ability to navigate through multiple systems
-Ability to succeed in fast-paced environment
-Must be open to feedback


To be considered, please apply online at www.spherion.com/apply or if you have questions you can reach out to Greg Stafford at 605-335-6010

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).

Show lessShow morekey responsibilities

-Serve customers through phone and written contact with inquiries and complaints regarding financial products and services-Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online-Perform moderately complex initiatives to resolve client issues and review complaints for regulatory and non-regulatory flags, and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards-Receive direction from supervisors, and escalate non-routine client concerns to more experienced individuals-Interact with internal and external customers to respond to the raised concerns, as well as determine appropriate course of action-Will work written cases in between calls

experience

1-4 years

skills

See below

qualifications

-High School diploma or GED-2+ years of contact/customer service experience in a Financial Services environment-Comfortable dealing with customers on phone - often times upset and frustrated customers-Good communication skills-Customer-centric-Good organizations skills-Attention to detail-Must display empathy for customers-Must be adaptable/flexible and used to change-Ability to navigate through multiple systems-Ability to succeed in fast-paced environment-Must be open to feedback

education

High School