What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.
\n
\nDHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.
\n
\nStart YOUR career with DHL today…
\n
\nDHL Express currently has an opening for a Bilingual CARM Customer Support Intern (3 month contract) in our facility in Brampton, ON..
How will you contribute to the success of DHL?
\n\n\n\nRegular professional interaction with customers via phone, email, or chat to provide support \n\tPrepare documents, presentations and data to accurately display findings\n\tReach out to customers who have not met CARM requirements and ensure they take the necessary actions in a timely manner\n\tEscalate unresolved issues to appropriate departments or higher management\n\tManage and prioritize multiple customer cases and accounts at once\n\tProvide feedback to management regarding recurring customer issues and suggest improvements to processes.\n\tIdentify patterns or recurring issues and propose solutions to ensure customer compliance with CARM \n\tRecognize potential compliance risks and providing proactive solution\n\tAccurately review and process information, ensuring that all tasks are completed with precision\n\n\n\n\n\n\nDo you have what it takes?
\n\n\n\nPrevious experience in customs, import/export, or logistics is mandatory, with a strong understanding of industry regulations and processes\n\tBe able to communicate in French and English (MANDATORY)\n\tExcellent written and verbal communication skills\n\tProficiency in Microsoft Excel, Word, and PowerPoint\n\tAbility to explain complex customs processes to customers in simple terms\n\tStrong attention to Detail\n\tStrong flexibility and adaptability, with the ability to manage shifting priorities and handle a dynamic work environment\n\tKnowledge of CARM processes, requirements, and familiarity with Canadian customs regulations and import requirements\n\tPrior experience in customer support roles, especially in a complex, regulatory environment, is preferred \n\tExperience in formal customs clearance processes is also a strong advantage\n\n\n\n\n\n\nThank you for your application. Those selected for an interview will be contacted.
\n \n\nAll applicants are required to pass interviews and a criminal background check in order to qualify for the position.
\n \n\n\n \n\n
We are an equal opportunity employer and believe we will gain through the recruitment and development of staff who represent the broad diversity of the Canadian workforce.
\n\n\n\n\n \n\n\n\n\n\n\n\n