This is a remote position covering region **9** which includes the following states: **CA, AZ, HI and NV** . Applicants from these areas are encouraged to apply. **Why Work with Us?** Exciting Benefits and Opportunities at NYAP! + **33 Paid days off each year!** (11 holidays + 22 days PTO) + **Half Day Summer Fridays &** **Work Anniversary Trips** ! + Competitive salaries and full benefits package including a 401(k), Medical, Dental, and Vision. + Pet insurance that provides discounts and reimbursements! + Monthly cell phone reimbursement up to $50 + coverage discounts with Verizon and AT&T! + Mileage Reimbursement, Student Loan Repayment Assistance, CEU’s and ongoing trainings/education. + NYAP is committed to doing what is _best_ for children, youth, and their families. + Our core values emphasize caring for people, connecting communities, and promoting peace. **Position Summary:** The **Case Aide** will work closely with the HSPRS Case Workers, Case Managers, Field Operations Managers, PRS Casework supervisors and others in collaboration to provide Home Studies and Post Release Services. The Case Aide is responsible for assisting in the day-to-day tasks to ensure that services are provided to youth in an effective and timely manner. The Case Aide is required to maintain a flexible, organized, and efficient work schedule and is subject to work extended hours and weekends. **Responsibilities:** + Must ensure that youth are properly enrolled in the programs internal intake system. + Ensure DHS and ORR documents are present and uploaded to Salesforce. + Assist children and sponsors in enrolling in needed services. + Assist Case Workers and Managers with documentation. + Create client intake case files with necessary documents. + Assist with filing, closing, and with overall daily maintenance of records found in the physical or electronic case files. + Assist with compiling electronic and physical files for ORR or State Licensing representatives, upon request. + Assist Case Managers with creating resource packets. + Organized, deadline-driven, and able to multitask under pressure. + Listen to team and children and transcribe/translate that information into written communication. + Ability to collaborate in a team. + Ability to work under pressure and deliver a high quality of work. + Ability to work independently and exercise a high level of confidentiality. + Operate technology and learn new software applications when necessary. + Proficiency in operation and maneuvering computers, laptop smart phones and knowledge use of social media and web chat. + Perform other duties as assigned. **MINIMUM QUALIFICATIONS** + Must be at least 21 years old. + HS Diploma; BA or BS Degree. + (4) four years’ experience in a professional setting preferred. + Bilingual English/Spanish fluency required. + Results-oriented. + Experience in strategic thinking, innovation, and flexibility in dealing with changing environments. + Stellar written, verbal, and interpersonal communication skills with the ability to communicate with all levels of the organization in a clear, timely and effective manner. + Proficient use of desktop and laptop computers, smart phones and tablets, printers, fax machines and photocopiers as well as software including word processing, spreadsheet, and database programs. + Based on Program needs employee may be required to reside in region assigned. **Preferred Skills:** + A long-term view on people expressed through compassion and support. + A passion to be involved in high-impact work that makes a difference. + A drive for excellence and continual improvement. + Excellent customer service and communication skills. + Sensitivity to cultural diversity. + Enthusiastic self-starter. + Strong organizational and administrative skills. + Works well independently and as a team member. **Candidate must be able to effectively work with and be respectful and sensitive to persons from various cultures, socioeconomic, ethnic, gender, gender identity, sexual identity, disability, religious, and racial backgrounds. This job description is not an all-inclusive list of duties but rather a reflection of typical work performed in that position. **An Equal Opportunity Employer, including disability/veterans.** An Equal Opportunity Employer, including disability/veterans.