Description We are looking for a Bilingual Collections Specialist to join our team in the banking industry located in Kalamazoo, Michigan. In this role, you will communicate with members in English and Spanish languages, negotiate repayment plans, and maintain accurate records while adhering to regulatory guidelines. This position offers a long-term contract employment opportunity. Responsibilities: • Engage in bilingual communication with members to address debt-related issues • Establish repayment plans with members who are behind on their payments • Keep precise and current records related to member debts • Comply with all regulatory and compliance guidelines related to debt recovery • Provide exceptional customer service and uphold member satisfaction • Handle inbound and outbound calls to and from members • Perform data entry tasks as required • Utilize Zoom and Microsoft Outlook for internal communication and coordination • Operate a multi-line phone system to manage and direct calls. Requirements • Proficient in Spanish language and translation. • Minimum of 1 year experience as a collector. • Demonstrated experience in consumer collections. • Proven track record in a call center customer service environment. • Exceptional skills in providing superior customer service. • Experience in consumer banking is a must. • Ability to handle answering multi-line phone systems. • Skilled in making both inbound and outbound calls. • Proficiency in data entry tasks. • Experience using Zoom for virtual meetings. • Proficient in Microsoft Outlook. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .