bilingual csr. + hialeah , florida (remote) + posted 2 days ago **job details** summary + $17.50 - $17.51 per hour + temporary + high school + category office and administrative support occupations + referenceAB_4634784 job details Join our team and help health plan members and providers with inquiries on benefits, claims, and more. If you have solid communication skills and enjoy problem-solving in a fast-paced environment, today! Full training provided. 100% REMOTE *** Spanish is Required **** START DATE: 12/09/24 For faster consideration, please email me an updated resume to ana.valenzuela@randstadusa.com salary: $17.5 - $17.51 per hour shift: First work hours: 8 AM - 5 PM education: High School Responsibilities + Provide support to health plan members and providers, addressing inquiries about benefits, claims, billing, and related topics. + Handle inbound and outbound calls, listening actively and asking appropriate questions to resolve issues. + Document customer interactions clearly and concisely in the system. + Communicate complex healthcare processes in simple, easy-to-understand terms. + Manage complaints and grievances, using conflict resolution skills to de-escalate situations. + Meet performance goals in efficiency, accuracy, quality, member satisfaction, and attendance. + Follow all organizational and regulatory policies and procedures. Skills + Follow-up + Active Listening + Telephone Etiquette + Typing Skills + Call Center + Spanish Qualifications + Years of experience: 3 years + Experience level: Experienced Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). This posting is open for thirty (30) days. **get in touch** we are here to help you with your questions. AV **ana valenzuela** + ana.valenzuela@randstadusa.com