**Groot** has an immediate opening for a **Bilingual** **Customer Service Rep.** Our **Customer Service Rep** will work directly with the Customer Service Supervisor to field calls from customers and work to resolve problems they raise concerning service or billing. We seek individuals with a leadership mentality and desire to grow with promotional opportunities in this role. **Groot offers:** + Competitive Compensation. + Benefits Plans – Flexible Spending Accounts and Health Savings Account options. + Generous matching 401(K) and Paid Time Off. **Schedule:** 8:00am-5:00pm. Monday-Friday with 1-2 required Saturdays per month. **Benefits:** We offer excellent benefits including: medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401(K), and more. **Duties and Responsibilities:** + Talks with customers by phone or in person and receives orders for installation, turn on, discontinuance, or change in service. + Effectively communicates issues, needs and opportunities with customer service employees and other managers & solicits sale of new or additional services. + Works in conjunction with other departments to resolve customer disputes. + Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records, and issues discontinuance orders. + Take payments, bank deposits, key word orders, keys production paperwork and general office duties. + Delivers services to customers in a manner that promotes goodwill. **Requirements:** + Experience with Microsoft Word, Excel and E-Mail. + Proficient in 10-key, keyboarding, and typing skills a must. + Excellent verbal communications skills. _Waste Connections_ _is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status._