TEKsystems is hiring for Bilingual Customer Service Representatives! We are seeking a talented individual for Employer Solutions Call Center Representative 1 who is responsible for answering inbound calls and providing excellent customer service to patients concerning prior authorizations, level of care determinations, PASRR placement screenings, or personal care service intake to ensure successful outcomes and/or resolutions. Essential Responsibilities: • Answer incoming phone lines • Follow guidelines dictated in quality program for each call. • Ensure security procedure are met in every interaction • Utilize DE & all applicable systems to procure needed program details to answer the caller’s questions in accordance with program guidelines. • Ensure correct information is communicated in each interaction. • Maintain call talk times while applying all file facts • Following details of required call scripts • Process incoming Level 1 docs • Maintain quality performance in processing • Ensure all processing and call goals are met Work Conditions and Physical Demands: • Primarily sedentary work in a general office environment. • Ability to communicate and exchange information • Ability to comprehend and interpret documents and data • Requires manual dexterity to use computer, telephone and double monitors • May be required to work extended hours based on special business needs. Minimum Education: • High School Diploma or GED required • Additional education is preferred Minimum Work Experience • 2+ year of call center experience • Demonstrate customer service skills is required • Able to function between two departments incoming calls Additional Skills & Qualifications + IDEAL Candidate has 6 months to 1 year of call center experience ($16/hr) + Open to candidates with strong customer service (retail/restaurant) experience with good tenure and interest getting into call center ($15/hr) Experience Level Entry Level Pay and Benefits The pay range for this position is $15.00 - $16.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Feb 18, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.