**Think the best job opportunities are far away? Think again!** Great opportunities are right here in your backyard. KellyConnect is hiring remote Bilingual Customer Service Specialists to join our team. Let us help you grow at work and discover what’s next in your career. **Must reside in Alberta, New Brunswick, Ontario, Nova Scotia, or Manitoba Province.** **Compensation/Scheduling & Training Details:** + Payrate: $22.04/hr CAD + Location: Work from Home + Schedule: A minimum of 38 hours/week will be scheduled between **12pm-10pm CST** + Due to business needs schedules will be comprised of evenings, weekends, holidays and overtime will be scheduled as necessary. + Start & end times will vary + To ensure you are set up for success there will be 5 weeks of paid training. + Training will be comprised of self-led activities/instructor-led curriculum & on the job training. **Why you should apply to be a Bilingual Customer Service Specialist:** + Growth opportunities available. + Call center career mapping for quality assurance, training & leadership opportunities for those desiring career development. + Work from home positions- you provide the internet, and we provide the equipment! + As your career progresses & competencies are assessed there is earning potential up to $26.48/hr CAD. within the program + KellyConnect offers paid time off & paid holidays as well as voluntary health & retirement benefits. + Access to our “Perk spot” program which offers discounts and rebates on goods & services from today’s best-known brands as well as opportunities to take advantage of our education and learning discounts. **Responsibilities** **What’s a typical day as a Bilingual Customer Service Specialist?** + Interacting with hundreds of callers daily and using techniques like active listening and critical thinking to bring resolutions to a wide array of customer service inquiries. + Actively resolving complaints and concerns within the queue. + Investigating billing & fraudulent activity concerns. + Processing account requests. + Providing guidance with product features & properly diagnosing hardware/software issues. + Screen sharing to resolve technical issues as needed. + Coordinating appointments for further troubleshooting & maintenance. + Researching articles and work instructions to efficiently resolve inquiries. + Properly documenting notes and effectively summarizing conversation details. + Openly accept feedback, coaching & training to further develop skills. **Qualifications** **This job might be an outstanding fit if you:** + Have the ability to build rapport and trust with people quickly. + Able to articulate your thoughts clearly and concisely in both languages (French and English). + Solicit feedback openly and adjust accordingly. + Have a High School Diploma or GED + Have hardwired home internet with a download speed of at least 40 mbps + Strong digital literacy with a commitment to continuous learning **What happens next?** Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more. **If you choose to apply please:** + Interview from the workspace that you plan to work from + Have your photo ID with you + Have a piece of mail to verify your address Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Bilingual Customer Service Specialist today! **Get a complete career fit with Kelly** **_®_** **.** You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career. **About Kelly** Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. **Acerca de kelly** El trabajo lo cambia todo. Y en Kelly, estamos obsesionados con dónde te puede llevar. Para nosotros, se trata de algo más que simplemente aceptar su próxima oportunidad laboral. Es el combustible que impulsa cada próximo paso de tu vida. Es el efecto dominó que cambia y mejora todo para su familia, su comunidad y el mundo. Es por eso que, aquí en Kelly, estamos dedicados a brindarle oportunidades ilimitadas para enriquecer su vida; solo pregúntele a las 300,000 personas que empleamos cada año. Kelly Services se enorgullece de ser un empleador que ofrece igualdad de oportunidades de empleo y acción afirmativa. Damos la bienvenida, valoramos y aceptamos la diversidad en todos los niveles y estamos comprometidos a construir un equipo que incluya una variedad de orígenes, comunidades, perspectivas y habilidades. En Kelly, creemos que cuanto más inclusivos seamos, mejores servicios podemos brindar. Las solicitudes de adaptaciones relacionadas con nuestro proceso de solicitud pueden dirigirse al Centro de conocimiento de recursos humanos de Kelly. Kelly cumple con los requisitos de las leyes locales y estatales de Oportunidad Justa de California. Una condena no excluye automáticamente a las personas del empleo. As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community. Opportunity is calling. Ready for a contact center job that offers freedom and flexibility, and truly values your skills? We thought so. We’re KellyConnect ® —and wherever life takes you, we have great contact center opportunities that align with your preferred workstyle, schedule, and location. Looking to work from home, or work specific hours? No problem. Best of all, we only work with companies that share our focus on treating employees like the deeply valued people that they are. About Kelly Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year. Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.