Bilingual Customer Service Supervisor - French Speaker - Shift work (Canada Remote) Job ID 178896 Posted 22-Aug-2024 Service line GWS Segment Role type Full-time Areas of Interest Customer Service Location(s) Calgary - Alberta - Canada, Edmonton - Alberta - Canada, Halifax - Nova Scotia - Canada, Mississauga - Ontario - Canada, St John'S - Newfoundland and Labrador - Canada, Vancouver - British Columbia - Canada, Winnipeg - Manitoba - Canada **JOB SUMMARY** The purpose of this position is to oversee the daily operations of the customer service center. Responsible for supervising customer service center operations and activities to ensure operational efficiency and quality customer service. **ESSENTIAL DUTIES AND RESPONSIBILITIES** Supervises and provides leadership and support to the call center staff, including monitoring, coaching, and evaluating work team to ensure quality and productivity standards are met and/or exceeded. Reviews and analyzes system operations in order to optimize effectiveness and efficiency of customer service center. Allocates resources between units to maximize efficiencies and meet customer needs Determine and prioritize workload and be prepared to make proactive decisions to meet daily business demands Generates reports to measure productivity and perform analysis to determine root cause. Assists with ad hoc reporting requests. Assists Management in developing and implementing incentive programs. Other duties may be assigned. **SUPERVISORY RESPONSIBILITIES** Provides formal supervision to individual employees within single functional or operational area. Recommends staff recruitment, selection, promotion, advancement, corrective action and termination. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values. **QUALIFICATIONS** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. **"** **Applicants must be currently authorized to work in Canada without the need for visa sponsorship now or in the future."** **EDUCATION and EXPERIENCE** High School Diploma or GED equivalent required. Associate's degree (AA) or equivalent from two-year college or technical school preferred. Minimum of four years of related experience and/or training. **CERTIFICATES and/or LICENSES** None **COMMUNICATION SKILLS** Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Ability to respond effectively to sensitive issues. **FINANCIAL KNOWLEDGE** Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis. **REASONING ABILITY** Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills. **OTHER SKILLS and ABILITIES** Intermediate skills with Microsoft Office Suite products. Experience in decision making abilities with a sense of urgency. **SCOPE OF RESPONSIBILITY** Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department. Applicants must be currently authorized to work in Canada without the need for visa sponsorship now or in the future CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The Salary being offered for the Bilingual Customer Service Supervisor position is between $60,000 and $65,000, based on a 40 hour week. The compensation that is provided to a successful candidate will depend on the candidate’s skills, qualifications, and experience.This role will provide the following benefits: Group Retirement Program, Medical, Dental and Vision coverage, Life Insurance and more. CBRE GWS CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies. Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions) CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)