Description We are offering a contract for a Bilingual Customer Success Agent in the machinery and worktools industry, based in Milwaukee, Wisconsin. The Bilingual Customer Success Agent will play a crucial role in maintaining and enhancing customer satisfaction, acting as a liaison between the company and its valued partners. Responsibilities • Act as a dedicated point of contact for customers, ensuring they receive maximum value from our services. • Handle a high volume of customer calls daily, providing exceptional customer service. • Advocate for the customer's needs, ensuring they have minimal effort in their interactions with the company. • Independently handle customer concerns and provide timely and effective solutions. • Troubleshoot technical issues using self-help tools, ensuring a one-call resolution for customer inquiries. • Maintain a strong understanding of the company's products and services to effectively assist customers. • Collaborate cross-functionally with key support business units to ensure comprehensive customer support. • Accurately process and maintain customer records, including credit applications. • Leverage proficiency in Microsoft tools such as Teams, Word, Outlook, and Excel for efficient data entry and record keeping. Requirements • Bilingual proficiency is mandatory for effective communication with our diverse customer base. • Minimum of 3 years of experience in a customer service role is required. • Proven experience in call center operations, specifically in fast-paced, high volume environments. • Proficiency in various call center metrics to monitor and improve performance. • Demonstrable experience in handling inbound calls and resolving customer complaints efficiently. • Familiarity with customer success stories, indicating a deep understanding of the customer journey. • Prior experience in a call center is preferred, especially in the machinery/worktools industry. • Proficiency in computer data entry and typing data entry is necessary. • Advanced knowledge of Microsoft Office Suite, including Teams, Word, Outlook, and Excel is required. • Ability to work and thrive in a fast-paced, high-volume call center environment. • Proven record of handling and resolving customer complaints in a satisfactory manner. • Demonstrable ability to use data entry tools and Microsoft Office Suite to document customer interactions and update records. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .