Job Description:

Responsible for performing customer service function by handling all travel arrangements and responding to all travel related inquiries in order to meet customers’ needs.

Principal Accountabilities

• Performs Customer Service Functions

• Performs General Administrative Functions

Required Skills/Knowledge:

1. Ability to work 8 hours shifts, and work weekends and holidays


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2. Good dependability record

3. Ability to operate interactive computer terminals and telephone equipment such as handsets and headsets

for long periods of time

4. Travel agency experience (airline reservation & ticketing) preferred

5. Excellent verbal communication skills

6. Reading comprehension skills

7. Interpersonal skills

8. Listening skills

9. Must have a proof to work in the United States legally

Language Skills Required:

1. Japanese/English bilingual

• Japanese – Proficient

• English – Read/Write/Speak

2. English only

• English speaking skills, reading skills, and writing skills - Proficient