Our client, A Big 5 Bank, is currently looking to hire for a bilingual collections associate to join their team in Mississauga, ON or Montreal, QC! The position will require candidates to be fluent in English and French, and report into either the Mississauga OR Montreal office one per month. Position Title: Early Stage (ESOP) Associate in Collections Pay: $25/hr LOB: Collections Est. Start Date: April 2nd, 2025 Duration: 6 Month contract to start with opportunity of extension or conversion to permanent. Location: Commuting distance to Mississauga OR Montreal. Shift For Training Period: Monday to Friday, 8am-4pm for 6 weeks, virtual training. Shift After training: Hours of Operation: Monday to Friday 7 am to 11 pm, Saturdays 8 am to 6 pm, Sundays 1 pm to 8 pm The shift after training will be 4 weekdays and 1 weekend day. Either Saturday or Sunday. (Example: Tuesday to Saturday, Sunday - Thursday, Mon- Fri, etc). NO Exceptions or requests granted. Role Mandate: The Early Stage Collections, call center agent is accountable for collecting 1-3 cycle delinquent and overdrawn accounts while maintaining a high standard of efficiency and customer/client service focus within a collection call center environment. Call center agents in the Early Stages department are to maintain objectivity with each customer encounter. Assess risk and make payment arrangements within established process or refer customers for alternate Re-Payment solutions (i.e., Reduced, or deferred payment programs, restructure, hardship, etc.). Engage in pro-active solution outreach offers to non-delinquent segment of borrowers. Agents are expected to meet specific quality and metric targets align with the LOB. Candidate Value Proposition (CVP): This role allows the candidate(s) to work in an established institution and with multiple groups within a bank, which will allow candidate(s) to build effective skills and confidence. The individual is exposed to other lines of business, as there are lots of opportunities for learning, growth, and development. There are flexible work schedules including possible, remote, and the individual will be working in an environment that values equity, diversity, inclusion, and growth. Role Responsibilities: • Perform In-bound/Outbound collections call to clients regarding passed due payments • Respond to inquiries regarding delinquent accounts and negotiate payment arrangement • Offer Hardship solutions to customers by completing risk assessments • Perform other related service responsibilities as required • Document all activity details in appropriate systems • Manages all transactions related to customer and branch calls or refers to appropriate internal business groups • Follows documented policies and procedures to execute transactions, activities and processes within assigned authorities Qualifications + 6 months of previous call center minimum (Within Canada, Familiar with dialer system, inbound/outbound, switching back and forth, fast paced environment, dealing with difficult customers, etc. This group handles 15-20 calls per hour, roughly 120-150 calls per day) + Strong communication and writing skills in English and French + Basic understanding of Consumer Collections and relevant functional procedures + Intermediate knowledge of Microsoft Office (Excel, Word, Outlook) Pay and Benefits The pay range for this position is $25.00 - $25.00/hr. Workplace Type This is a fully remote position. À propos de TEKsystems: Nous sommes partenaires dans la transformation. Nous aidons les clients à activer des idées et des solutions afin de profiter d’un nouveau monde d’opportunités. Nous sommes une équipe solide de 80 000 personnes, nous travaillons avec plus de 6 000 clients, dont 80 % faisant partie du Fortune 500, partout en Amérique du Nord, en Europe et en Asie. En tant que chefs de file de l’industrie des services technologiques complets, des services aux talents et des applications du monde réel, nous travaillons avec des leaders progressistes pour favoriser le changement. C’est le pouvoir d’un vrai partenariat. TEKsystems est une société du groupe Allegis. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.