JOB DESCRIPTION

Responsible for supporting and coordinating passenger service operations on a daily basis and for supervising contractors under company’s handling requirements and contract, providing review and information to Management.

Principal Accountabilities

1. Oversees departure handling, arrival handling, and ramp duties.

2. Performs designated passenger service functions.

3. Performs general administrative duties.

SPECIFIC QUALIFICATIONS

1. Experience

Experience in passenger service in the airline industry is preferred.

2. Job Requirements

· Excellent interpersonal skills

· Professional presentation and excellent customer service skills

· Excellent English written and verbal communication skills

· Japanese language skill is plus

· MUST be available to work weekdays, weekends and holidays

· Proficiency in MS Office

· Understanding of cultural diversity

· Must have a valid state driver’s license

· Must be authorized to legally work in the U.S. (no VISA sponsorship provided)

· Must pass pre-employment drug test and 10-year employment background check

3. Education

Associate’s degree preferred