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Position Summary:
Reporting to the Manager of Environmental Care, the Supervisor is responsible for delivering quality and reliable services to the JHH community that includes patients, families, health care providers, researchers, staff and visitors. The Environmental Care Supervisor is responsible for developing daily priorities to achieve departmental objectives and goals and to support the programmatic and fiscal strategies for the department. Ensures that performance standards meet the service expectations of a broad client base, monitors productivity, tracks progress and customer satisfaction, and maintains effective communications with clients and stakeholders. Ensures work quality and performance in compliance with Departmental and Hospital standards, procedures and policies; the collective bargaining agreement; and local, state and federal codes. Utilizes quality assurance tools effectively to ensure a consistently high level of cleanliness (i.e. checklists). Provides excellent customer service to patients, families and staff. Works with staff to improve HCAHPS and Press Ganey scores and strives to meet and surpass Hospital goals for HCAHPS. Works with staff to ensure consistently high cleanliness scores (i.e. Dazo) Coordinates the development, implementation, and maintenance of programs, routines and schedules. Plans, schedules, assigns, directs and supervises the work performed by bargaining unit staff. Works closely with other Facilities staff members to ensure a well-coordinated provision of environmental services. Supports safety programs for the continual maintenance of a safe work place and a safety conscious staff. Directly supervises staff in the delivery of programs necessary to maintain clean facilities in the most efficient and effective manner. Participates in the hiring, training, evaluation, and termination of staff as required. Evaluates and makes recommendations on equipment, supplies and procedures. Ensures that all activities and programs are accomplished in accordance with statutory requirements and regulatory guidelines. Performs other related duties as required. This work is performed under limited supervision.
Education:
HSD/GED required
Language: English Required/Spanish Perferred
Work Experience:
2 years of environmental care/services or related work experience.
1 year of experience in unionized environment required.
6 months of experience instructing/coaching/training others preferred.
Johns Hopkins Health System and its affiliates are drug-free workplace employers.
We are committed to providing a healthy and safe environment for our patients, visitors and staff members. The Johns Hopkins Hospital has a tobacco-free at work policy. Employees must refrain from using any tobacco products during their work shifts — including while at lunch or on breaks, and whether they are on or off campus.
Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
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