Job title:
Order Management
Pre-screens complex orders. Analyzes the order in SAP based on the commercial catalog with data from the technical catalog. Imagines what the customer wants to do with the system.
Your role:
Ensure day-to-day accurate processing of orders, returns, and refunds, according to a set of KPIs.
Develop and track early warning signals for order defects and liaise with required stakeholders for preventive and corrective actions.
Reporting, monitoring, and control of order book in an organized and compliant manner.
Design and maintain a daily management board for relevant KPIs and activities.
Provide excellent customer service for our customers.
Process order activities in SAP and other supporting applications.
Process order changes due to Customer or Warehouse requests.
Maintain good communication with stakeholders.
Together with team members continuously implementing improvements through Lean tooling and disciplines.
You're the right fit if:
Bachelor’s degree in related fields with Supply Chain or Business Administration.
+2 years of Order Management equivalent experience.
Experience with SAP or similar.
Intermediate level of Microsoft Excel.
Proficient level of English and French, written and oral communication.
Ability to work independently and optimally with cross-functional and virtual teams.
Ability to handle conflicting priorities, deal with pressure, and constant change.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
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