Join Liebherr Canada Ltd., a global leader in the heavy equipment industry, renowned for innovation and quality.  

 

As General Manager, Customer Service for our Earth Moving Division, you will lead and transform customer service operations, driving strategic growth, business development, and operational excellence. This bilingual (French/English) role oversees Customer Support and Technical Services, ensuring optimized warranty processes, efficient inventory management, and enhanced financial performance. Your leadership will shape exceptional customer satisfaction and sustainable business growth. 

Responsibilities

Collaborate with the Divisional Director to shape and execute a comprehensive business strategy that aligns with Liebherr Canada and Divisional objectives. 

Create strategic business development opportunities to generate new revenue streams and enhance the division's profitability 

Build and maintain strong partnerships with customers, internal teams, and industry leaders through consistent engagement, including site visits and participation in industry forums. 

Regularly connect with Division Factories to align on strategic goals and ensure seamless coordination. 

Partner closely with the General Manager of Sales to align service operations with sales strategies for cohesive business development. 

Oversee and ensure integration of customer service processes with sales workflows, including warranty management, third-party tool approvals, and comprehensive machine documentation. 

Lead and report on customer service financials, including P&L oversight, capital expenditure planning, and workforce management. 

Drive continuous improvement initiatives and process efficiencies to enhance service delivery. 

Nurture collaborative relationships with internal subject matter experts and cross-functional teams. 

Oversee and uphold the customer dispute resolution process, ensuring timely and effective outcomes. 

Champion the development of managers and teams, focusing on building leadership capabilities, promoting professional growth, and maintaining high engagement levels. 

Implement and advocate a strong Health & Safety culture, performing legislative duties as required and ensuring best practices. 

Competencies

 

10 + years of experience in a senior service-focused role within the heavy equipment or closely related industry 

Must be able to travel regularly (nationally and internationally) 

A valid drivers license and passport is required for this position  

A commerce or business degree or diploma considered an asset  

Strong commitment to continuous improvement, tactful ability to challenge the status quo 

Customer-focused, with proven success in delivering exceptional, world-class experiences 

Extensive experience in effective project and change management 

Exceptional people management skills, including coaching and team development 

Demonstrated strategic thinking and robust business acumen 

Our Offer Highly Competitive wages Extensive benefits with employer paid premiums starting day 1 Hybrid work opportunities for select roles* Paid vacation starting at 4  weeks PLUS 6 dedicated family, health and wellness days 6% employer RRSP matching Annual allowance for continuing education International training & development work opportunities for select roles* Vehicle allowance for select roles* And much more!

 

Liebherr Canada Ltd. is committed to provide a diverse, inclusive, safe and dignified work environment for all employees, regardless of gender, race, ethnicity, sexual orientation, disability, religion, or any other aspect of their identity.

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Jessica Gauss.

One Passion. Many Opportunities.

The company

The Liebherr Group has represented leading-edge technical products and services for more than 70 years and has proudly serviced Canadian customers directly since 1973. Liebherr-Canada Ltd. has 12 branch locations across Canada providing sales, service and product support for equipment in the construction, mining, material handling, crane, aerospace and transportation industries.   

Location

Liebherr-Canada Ltd.

1015 Sutton Drive

L7L 5Z8 Burlington, ON

Canada (CA)

Contact

Jessica Gauss

jessica.gauss@liebherr.com