Bilingual HR Services Coordinator I

Onsite position

 

SUMMARY 

Supports HR objectives by delivering effective and efficient HR services. Performs high volume administrative tasks associated with the processing of employee benefits and human resource data entry for all sites on the Oracle HCM platform. Maintains frequent contact with other members of HR, answering calls/walk-ups/faxes that come into the HR Services Team. Works directly as needed with third party administrators regarding employee benefit programs. Provides onsite HR support as necessary. Utilizing the MyHR portal (Service Now), handles team member and manager questions or concerns from multiple locations. Works to maintain positive team member relations and retention. 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Utilizing the MyHR portal (Service Now), handle team member and manager questions or concerns or escalate to specialist teams as needed. Provide prompt, accurate and timely feedback to team members, all levels of management, and third-party administrators. Use the human resource information system (HRIS) to collect information, answer questions, and complete benefits processing. Administer employee benefit programs, HR data collection and processing. Accurately and efficiently handle high volumes of cases/phone calls/walk-ups, data entry including employee, and benefit data into the human resource information system. Run queries, reports and other analysis using human resources information systems as needed. Assist in maintaining the standard process/documentation in MyHR. Administer the medical, dental, life insurance, disability (including transition to FMLA/LOA), retirement, and COBRA processes corporately to assure legal, accurate, and timely administration across all business units. Administer the VEBA transactions and processes for the medical and dental plans. Assist in data collection and tracking of key metrics/issues related to the Benefits and HR Data Administration function. Assist in the year-end processing of the annual benefits enrollment process. May facilitate new hire orientation. Conduct employee benefit orientations for new employees. Assist with setting up benefit programs, plans, and systems as new sites are purchased or integrated onto HRIS. Conduct projects or audits as assigned including HIPAA, COBRA & Benefit Billing, Flexible Spending Accounts, Workers Compensation, Military, Short Term Disability, DHS, Pre-Natal and Smoking Cessation programs. Provide support to team members and People Leaders on navigation of the MyHR portal, Oracle HCM applications, and UKG. Complete any internal or external reports on a regular basis or as assigned by HR management. (i.e. insurance, payroll, EEO, MRV, and manpower reports.  Forms submitted by local government agencies or local banks, etc.) May facilitate onsite talent acquisition activities including hiring events. Facilitate accurate digital filing of employee records. Depending on work location, may fulfill other HR responsibilities onsite.

 

SUPERVISORY RESPONSIBILITIES 

This job has no supervisory responsibilities.

 

CRITICAL COMPETENCIES or SKILL SETS

Ability to fluently speak, read, write and translate in Spanish is required. Ability to read and interpret documents such as policies, safety rules, operating instructions, and procedure manuals.  Ability to write professional documents and correspondence.  Ability to arrive at decisions or resolutions that are legal, fair, and appropriate for the Company’s culture. Must maintain the highest level of confidentiality relative to employee and company information. Demonstrate the ability to interact with others in a friendly, professional, and knowledgeable manner through excellent communication skills, work effectively in team environment while maintaining personal responsibility, and possess previous data entry, computer, and accounting experience. Ability to fluctuate hours worked based on the needs of the business and heavy workload due to year-end processing.