Job Summary

Job Description

What is the opportunity?

You will apply your investigative abilities and take ownership to resolve issues, ensuring operational risk mitigation and compliance are achieved. Your communication skills will serve you here, as you will be the referral point for other team members, in order to deliver a seamless, simpler, fast, and better client experience. You will foster collaboration within your team and convergence across partners to support RBC’s One Client, One Bank vision.

What will you do?

Responsible for fulfillment and/or servicing of complex client transactions, as it relates to bankruptcies, consumer proposals and credit counseling services filesApply sound judgment and provide approval, decline or negotiation of bankruptcy, consumer proposal and credit counseling servicesField calls from clients and industry professionalsComplete risk reports and ensure a balance between customer service and business risk mindsetResolve issues related to the specific group, function and process

What do you need to succeed?

Must-have

2+ years of collections experienceBilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needsAbility to formulate intricate Risk Assessment Reports when requiredProven negotiation, solution-finding and decision making skillsAbility to take calls from clients, trustees and service partners in a call centre environmentStrong understanding of the balance between customer service and business risk mindsetResults driven, with a demonstrated ability to review, seek solutions and decisionsAbility to work efficiently in a challenging environmentAbility to work shifts within the hours of 8 am - 6 pm, Monday - Friday

Nice-to-have

Knowledge of CAC's, CASPER, OLBB, OLMS, TS2, Sales Platform, Bankruptcy & Collection HighwaysKnowledge of Bankruptcy, Fraud, Credit Counseling and Consumer ProposalsKnowledge of Personal Products, Loans, Mortgages, Overdrafts and Business Products

What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards ProgramLeaders who support your developmentAbility to make a difference and lasting impactOpportunity to take on progressively greater accountabilities

Job Skills

Additional Job Details

Address:

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

City:

MISSISSAUGA

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2024-09-13

Application Deadline:

2025-01-17

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.