Bilingual Insurance Outreach Navigation Supervisor Peabody, MA (http://maps.google.com/maps?q=89+Foster+Street+Peabody+MA+USA+01960) Job Type Full-time Description Join Our Caring Team at North Shore Community Health! Are you passionate about helping others and making a difference in your community? North Shore Community Health (NSCH) is seeking a friendly and dedicated Patient Navigation Supervisor to join our team, primarily based in Gloucester, Massachusetts, while supporting all NSCH locations! In this role, you'll lead our Patient Access Navigators and the Telehealth Navigator, guiding them as they assist community members in navigating the healthcare system. You’ll play a key part in making sure everyone has access to the care they need. As a hands-on leader, you’ll work alongside your team, help coordinate fun community events, and ensure patients enroll in important health insurance programs. As North Shore’s lead Certified Application Counselor, you’ll help patients navigate the complexities of the health insurance system in Massachusetts. We value diversity and want team members who reflect the rich backgrounds of the communities we serve. If you’re ready to make a real impact and help people get the support they need, we’d love to hear from you! Come be a part of our mission to build healthier communities together! The Organization North Shore Community Health (NSCH) is a highly accomplished community health organization that prides itself on its compassionate approach to serving the surrounding communities with comprehensive and culturally sensitive care. With a strong commitment to excellence, NSCH provides: + Comprehensive primary care. + Dental services. + Behavioral health care. + Care management. + Pharmacy services. + Substance abuse disorder treatment. + Nurse care management. + Insurance enrollment assistance. NSCH operates service sites at Gloucester, Peabody, and Salem Family Health Centers, ensuring convenient access to care. Additionally, NSCH extends its reach through school-based health centers within the Salem and Peabody School Districts. NSCH collaborates with Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy for behavioral health services. As a community-based safety net healthcare provider, NSCH actively encourages diversity and welcomes staff members who reflect the rich tapestry of our communities. We highly value the contributions of our team members and offer a wide range of perks and comprehensive benefits. These include health and wellness benefits, tuition reimbursement, loan forgiveness opportunities, and other appealing benefits. We believe in supporting our employees from day one, and all eligible staff members can take advantage of these benefits right from the start of their employment at NSCH. We aim to foster a supportive and rewarding environment that empowers our team members to provide exceptional care to our communities. Mission North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all. Vision Healthy People | Vibrant Communities Values Accountability We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do. Integrity Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly, and in a respectful, ethical, and trustworthy manner when in agreement or disagreement. Empathy Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients. Courage We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy. Respect NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork. Commitment NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values. EEO Statement: We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people at all job levels in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. https://www.nschi.org/wp-content/uploads/2022/03/nsch\_eeo-policy-statement-dec-2021.pdf Responsibilities: · Supervise the Patient Navigation Team, including the Patient Access Navigators and the Telehealth Navigator · Oversee efforts better to educate our patients on telehealth programs and MyChart · Serve as the Lead Certified Application Counselor for North Shore Community Health, who acts as a liaison between MassHealth, Community Care Cooperative (C3), and North Shore Community Health · Represent North Shore’s enrollment assistance programs at internal meetings, as well as meeting in meetings with partners and community organizations · Collate data to measure the success and impact of Patient Access Navigators and Telehealth Navigators as necessary for measuring success and reporting for grants · Lead the training and onboarding of new Patient Navigators · In partnership with the Manager of External Affairs, assist Patient Navigators in the coordination of community events and opportunities to bring services outside the four walls of the health center · Provide navigational services for MassHealth and ConnectorCare plans, assisting NSCH patients with enrollment, re-enrollment, and insurance management to ensure effective care delivery. · Act as a delegate for clients when necessary to overcome barriers to MassHealth or ConnectorCare enrollment. · Assist patients with North Shore's internal financial assistance programs, including sliding fee scales and payment plans. · Manage work queues and in-baskets within NSCH’s EHR to identify referrals to Patient Access Navigator services. · Work in a flexible environment to balance pre-scheduled appointments, walk-ins, and ad-hoc needs, ensuring high-quality customer service for NSCH patients. · Establish and maintain relationships with community organizations, organizing educational and enrollment events. · Attend occasional evening and weekend community events, such as health fairs and festivals, to educate and enroll consumers in insurance programs on-site. · Manage personal documents required for insurance enrollment professionally and in compliance with policies, even in non-traditional settings. · Utilize information from NSCH's EHR and MassHealth to identify and resolve eligibility and coverage issues, maintaining continuity of care for patients. · Performs outreach to boost MassHealth C3 enrollment, including engaging uninsured and underinsured patients, scheduling newly enrolled patients assigned to North Shore, and navigating changes to non-C3 ACO MassHealth patients seeking routine care at an NSCH health center. · Ensure patients participating in plans with which North Shore maintains a value-based agreement can fully benefit from Value-Based care and are properly enrolled and engaged in care. · Fax and upload documents to the MassHealth portal as provided by patients. · Track personal metrics related to outreach, enrollment, and engagement. · Collaborate with other NSCH Navigators to ensure comprehensive patient care. · Attend all required state and federal enrollment training sessions. · Maintain certification as a Certified Application Counselor (CAC). Requirements + High school diploma or equivalent + At least two years of experience in non-profit or healthcare work, preferably in assisting community members in program enrollment. + Third-party billing or medical reception experience is strongly preferred + CAC certification, or willingness to receive CAC certification within 3 months of employment + SHINE Counseling certification is strongly preferred. + Working knowledge of insurance – specifically MassHealth – is strongly preferred. + Fluency in English AND Spanish or Portuguese is strongly preferred + Demonstrated strong communication skills with individuals and/or groups + Proficiency in Microsoft Office applications (Excel, Word, PowerPoint) + Experience working in Epic is strongly preferred + Valid MA driver’s license + Maintains strict adherence to the NSCH Confidentiality policy + Incorporates NSCHI values, principles, and mission statement into daily activities + Complies with all NSCHI personnel policies and procedures + Strong analytical, problem-solving, planning, and prioritization skills + Self-motivated and self-directed to work within a team and/or work independently + Extremely detail-oriented in both verifying own work as well as the work of others As a health center, NSCH ensures that all employees comply with the annual requirements for vaccinations and health screenings. All employees must be vaccinated against COVID-19 as a condition of their employment unless they have been granted a religious or medical exception. Proof of COVID-19 vaccination must be provided, and prospective employees must be vaccinated before their first day of employment, submitting their vaccination record and pre-hire paperwork. If you need to request an exemption from the vaccine requirement or have any inquiries regarding this policy, please contact the Human Resources Department at hr@nschi.org. At North Shore Community Health, our commitment lies in fostering a diverse workforce. If you're enthusiastic about this position but feel that your previous experience aligns differently with every requirement in the job description, we still encourage you to apply! Your skills could be a great fit for this role or other opportunities within North Shore Community Health. Living on the North Shore With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm just thirty minutes outside Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene. For Information Please Contact: Talent Acquisition Department North Shore Community Health TalentAcquisition@nschi.org