Insight Global is looking for an IT Field Services Engineer to join a leading manufacturing company based out of Nashville, TN. The role is based in Maniwaki, QC and will require occasional travel to other mill locations in Canada / USA. The purpose of the role is to provide recommendations and support for the use of IT services and systems for assigned departments and/or facilities in support of corporate and local business objectives. You will provide on-site technical assistance and resolution of IT related problems in a 24-hour manufacturing environment. Ensure contribution to implementation of corporate IT standards and systems. Work closely with other IT professionals, including system administrators, network engineers, and help desk support, to address complex issues and enhance overall IT infrastructure. Other key responsibilities include:
Provide hands-on and remote end user support for an assigned territory via phone, email, and in-person for all assigned escalated technical issues
Install and maintain hardware and software for desktops, laptops, servers, printers, and conference room equipment on the business network
Diagnose and troubleshoot hardware and software for desktops, laptops, servers, smartphones, printers, and conference room equipment on the business network
Work with the IT Manufacturing group, plant engineers, and electricians on the maintenance and troubleshooting of manufacturing network hardware and software including manufacturing PCs, PLCs, environmental servers, printers, wireless networks, and HMIs
Determine required software and hardware needs for each end user
Install, maintain, and repair network infrastructure all cabling, routers & switches
Maintain each sites server room including fire suppression air conditioning systems
Install, maintain, and troubleshoot all barcode and labelling equipment (printers, handhelds, wireless network) for each facility
Level 1 support for assigned enterprise hardware and software issues (ex. Log scaling, EAM systems, etc.)

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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