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The Helpdesk Representative provides support to end users and IT systems on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, emails, and personnel requests for technical support. Performs pro-active monitoring of computer systems through appropriate tools. Documents, tracks, and monitors problems to ensure timely resolutions. Works directly with customers on resolving problems that typically take greater time and experience to resolve. Participates in various projects to monitor and improve responsiveness to customer. Plans and monitors goals.

Required Skills:

* Bilingual language skills (Spanish or French) required.

* 1-3 years technical support experience in a computer-related area

* Strong analytical abilities to quickly resolve technical problems, evaluate alternative approaches and to recommend the most feasible and economical solutions