If you're passionate about making a positive impact and thrive in a collaborative environment, join our team as a Bilingual Lead Care Manager!
The Bilingual Lead Care Manager serves as the primary contact for youth and families who need support with care coordination and community linkages. This position works as part of a broader ECM team across different counties, engaging regularly with managed care plan partners and youth and families to support access to services
ABOUT ECM
Enhanced Care Management (ECM) is a Medi-Cal managed care benefit that addresses clinical and non-clinical needs of high-need youth and families through the coordination of services and comprehensive care management.
ABOUT SENECA
Seneca Family of Agencies is committed to providing traditionally marginalized communities a network of outstanding mental health, community based, and educational services. We are committed to building a diverse staff and strongly encourages people of color to apply. Our programs are deeply engaged in conversations and trainings on Diversity, Equity, and Inclusion in order to bring equity and justice to the youth and families we serve.
Responsibilities Engage in outreach activities to enroll new clients in ECM, while building rapport with enrolled members.Complete a comprehensive assessment and develop a care plan for each enrolled member.Organize care activities and maintain regular contact with outside providers to ensure coordination, including county substance use disorder and specialty mental health providers as appropriate.Manage referrals, coordination, and follow-up to needed services and supports.Provide education and identify support needs for youth and their family or other caregivers.Provide services in person and/or via telehealth to meet each enrolled members’ care plan needs.Utilize crisis communication and de-escalation techniques as per Seneca's crisis response training. This may include intervening with the clients' behavioral program through physical management of the clients, if applicable. Training in additional crisis intervention modalities may be required.Engage in community outreach and identify supports and resources in the community, including building relationships with community providers.Complete required documentation in a timely manner.Attend supervision and other team meetings as required. QualificationsREQUIRED
Education/experience requirements:Bachelor's degree ORAssociate degree or equivalent + 1 year of applicable work experience ORHigh school diploma/GED + 2 years of applicable work experience.Applicable experience can include paid or unpaid experience working with youth or families or working in the social services field.Bilingual in Spanish/English.Commitment to advancing racial equity.Strong written and oral communication skills.Strong organizational skills as demonstrated by the ability to effectively manage multiple tasks.At least 21 years of age.TB test clearance, fingerprinting clearance, and any other state/federal licensing or certification requirements.Valid driver's license, clean driving record, and insurability through Seneca Family of Agencies’ insurance policy.Own vehicle and current automobile insurance.Proof of up-to-date COVID-19 vaccination.PREFERRED
Prior case management and community based experience preferred. Lived or family experience in navigating medical and mental health, probation, child welfare, and/or education systems and resources preferred. Schedule Full-timeMonday - Friday: 9am-5:30pm.Flexibility required.Travel included- up to 90 miles.HybridSometimes remote, sometimes in person Benefits Starting at $23.34 - $25.84 per hour. Actual salary dependent on creditable experience above the minimum qualifications for the role.Salary increases each year.Seneca is a Public Service Loan Forgiveness certified employer.5 weeks of flexible paid time off and 11 paid holidays.Comprehensive employee benefits package, including: 75% paid medical premium Full dental, vision, chiropractic, acupuncture, and fertility coverage Family leave, long-term disability, and life insurance 50% paid premiums for dependants New fertility benefits! 403b retirement planEmployer-Paid Assistance PlanScholarship opportunities, ongoing training, and professional development opportunities.Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Need help finding the right job? We can recommend jobs specifically for you! Click here to get started. Application FAQs
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