Primary Duty: Inside Sales and Customer Service
• Process, generate, analyze and maintain quotes, customer POs, sale orders, and RMAs using the ERP
system.
• Collaborate with management to develop, plan, prepare and execute on strategic deals in complex
sales cycles.
• Develop sales forecasting activities and set appropriate performance goals.
• Successfully match customer price/technical requirements to proposed solutions under the guidance
of the Account Managers.
• Effectively communicate client needs to FOA Engineering Team for existing issues, problems, and any
requests.
• Take ownership of assigned customers and serve as the lead point of contact for any and all matters
specific to your customers.
• Manage various work streams to ensure the timely and successful delivery of our solutions according
to customer needs and objectives.
• Communicate clearly the progress through monthly/quarterly initiatives to management.
• Develop forecasts; track and analyze key account metrics.
• Identify and grow opportunities and collaborate with the sales and marketing teams to ensure growth
attainment.
• Update the status of manufacturing by attending weekly production meetings; incorporating delivery
schedule changes into the open order register; monitoring the backlog for accuracy.
• Organize and maintain information for management on current and historical sales; booking reports;
and RMAs from issuance to final disposition.
• Prepare reports which includes collecting, disseminating, and presenting objective data; develop
recommendations on cause or corrective action; and execute expedient follow-up to ensure FOA
financial objectives and complete customer satisfaction.
• Generate quotations for standard products while maintaining an up-to-date price list as per Account
Managers’ instructions.
• Take the initiative to maintain currency of technical knowledge by routinely walking through
manufacturing operations to observe the latest techniques or capabilities.
• Assist with phone system as a back-up for: answering incoming calls; and paging.
• Train new inside sales and sales personnel in cross-over job-related duties.
• Measures of success include new customer acquisition rates, renewal rates, identifying up-selling and
cross-selling opportunities, customer satisfaction and contribution to overall sales team and business
success.
• Protect organization’s value by keeping proprietary information confidential.