Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. 

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®
Most Loved Workplace® 
Forbes Best-in-State Employer

Bilingual Portuguese Entry- Level, Customer Service / Coordinator/ Representative

Must be Bilingual Portuguese 

Training period (6-8 weeks) - 8:30 AM-5PM EST

Hours of operation are Monday through Friday 8:00 am to 8:00 pm EST.

Fluent in Brazilian Portuguese and English

 

Do something meaningful.

At Sedgwick, we believe that caring counts.

Are you looking for an impactful job requiring no prior experience that offers an opportunity to develop a professional career?

A stable and consistent work environment in an office and/or virtual settingA training program to learn how to help employees and customers from some of the world’s most reputable brandsAn assigned mentor and manager who will guide you on your career journeyCareer development and promotional growth opportunities through increasing responsibilitiesA diverse and comprehensive benefits package to take care of your mental, physical, financial, and professional needs

ARE YOU AN IDEAL CANDIDATE? We are looking for enthusiastic candidates to fill a variety of entry-level roles including, customer service representatives, disability coordinators, and client service coordinators. Ideal candidates will thrive in a collaborative team environment, show motivation and drive in their work ethic, and are customer-oriented, naturally empathic, and solution-focused. 

ESSENTIAL RESPONSIBILITIES may include:Provide excellent customer service to external customers and internal support to an assigned teamAct as a liaison between customers and team members when necessaryProvide detailed notes on phone calls, and track and code documentation according to standard processesEducate and inform customers about processes, timelines, and status of inquiries via multiple communication channelsResolve issues with one-call/one-person responsesDirect calls to appropriate escalation path as neededTrack trendsInvestigate customer feedbackAssist with developing corrective/preventative actionsPerform administrative tasks

QUALIFICATIONSEducation & Licensing: High school diploma or GED requiredSkills: Strong oral and written communication, computer literate – including Microsoft Office, organizational skills requiredExperience: Clerical or customer service experience or equivalent combination of education and experience preferredTAKING CARE OF YOUEntry-level colleagues are offered a world-class training program with a comprehensive curriculumAn assigned mentor and manager that will support and guide you on your career journeyCareer development and promotional growth opportunitiesA diverse and comprehensive benefits offering including medical, dental vision, 401K, PTO, and more

COMPANY CULTURE

Here at Sedgwick, our culture of caring is centered on uniqueness and belonging. We ensure every colleague knows they are part of a team, respected and valued for who they are, so they can be their authentic self at work. Leveraging uniqueness and cultivating belonging allows us to connect with each other, understand the needs of our customers and support the communities we serve. By fostering a team-building atmosphere, we can define shared goals, set expectations and processes that allow us to perform at our best.   

Work environment requirements for entry-level opportunities include –
Physical: Computer keyboarding
Auditory/visual: Hearing, vision, and talking
Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to meet deadlines

APPLICATION PROCESS

Selected candidates will receive an invitation to complete a video interview. The video interview is reviewed and selected candidates will receive an invitation to schedule a final live interview.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

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Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.