What to Expect in the Role:

The team is primarily responsible for customer setups on this organization's internal systems, establishing connectivity (iVPN and MPLS/Ethernet) between customers and the company's network, certification (host authorizations, submissions, product, terminal, etc.). Our main customers are merchants, processors, network issuers and acquirers. The mission of this team is to ensure our business partners can successfully transact with their Network according to the organization's specifications, rules, and regulations.
Roles & Responsibilities:
These individuals are responsible for leading the connectivity efforts that help ensure customers can successfully connect to and complete transactions on the Network. The successful candidates will be responsible for building relationships with internal and external customers, managing certification projects (this included supporting network connectivity, facilitating the implementation of customers and solutions in production that enable card acceptance), and representing the team in a professional manner to all customers (internal and external).
Qualifications:
* Ability to lead others.
* Ability to build effective relationships with stakeholders and collaborate with various business units.
* Exceptional project management skills, including the ability to successfully manage multiple projects simultaneously.
* Effective communication skills (both verbal and written).
* Possess excellent customer service skills.
* Demonstrate familiarity with the Agile framework.
* Excellent problem-solving skills.
* Ability to translate technical details to non-technical business partners.
* Strong attention to detail.
* Ability to effectively manage escalations.
* Ability to effectively prioritize and manage the completion of tasks.
* Strong will to win and able to work as part of a team.
* Strong work ethic with a fun and positive attitude.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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