Description and Requirements As a valuable member of the Healthfirst Care Management team, the Field Care Coordinator (FCC) is responsible for conducting local home visits for Healthfirst members. During these care management visits, the FCC may perform a home environment assessment, administer health questionnaires, retrieve necessary documentation, and/or facilitate a video visit with a Healthfirst Care Manager or Clinical Eligibility Nurse to conduct other required assessments. When needed, the FCC also supports Healthfirst clinical teams by providing translation services.

The schedule is Mon-Fri 9AM-5:30PM and requires travel to the boroughs, Westchester and Long Island. Please note you will only be scheduled for the in-home appointments in 1-2 zip codes close to each other on the same day.

Duties/Responsibilities:

Schedules and conducts multiple home visits per day (clustered in small geographic areas)Supports the Healthfirst clinical team members, including UAS nurses and Care Managers, by facilitating cross-cultural communications and interpreting the employee-to-member and member-to-employee conversation  Responds to and, when needed, escalates member questions, as directedProperly documents findings in Healthfirst information systemsCollaborates with other members of the clinical team (Care Managers, Care Coordinators, Clinical Eligibility Nurses, Medical Directors, etc.)  to ensure member needs are prioritized and addressedCollects documents from members, including health care proxy agreements and other important member documents, and ensures they are routed to the appropriate recipientAdditional duties as assigned

Minimum Qualifications:

High school diploma or GEDBilingual in English and PunjabiExperience using health information systems to document or retrieve informationProficient computer skills experience, including a solid understanding of Microsoft Outlook, Word and ExcelAbility to travel around downstate New York which includes the 5 boroughs, Long Island, Orange County, and Westchester

Preferred Qualifications:

In alignment with our hyper local mission, it is highly preferred that the incumbent resides within a commutable distance to their assigned field locationAbility to commute by car/vehiclePrior experience in a field-based health care role (home visits a plus)Work experience as an Interpreter/Translator or in a bilingual customer service role in the field and/or in a call-centerExperience with geriatric or other frail populations, including their caregivers, or in a health care officeFamiliar with areas of NYC, Long Island, and/or lower WestchesterA valid NYS driver's license or ID

Hiring Range*:

Greater New York City Area (NY, NJ, CT residents): $47,403 - $62,400

All Other Locations (within approved locations): $41,101 - $60,320

As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.

In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.

*The hiring range is defined as the lowest and highest salaries that Healthfirst in “good faith” would pay to a new hire, or for a job promotion, or transfer into this role.