Job Summary

Job Description

What's the opportunity?

The Bilingual Recoveries Officer is responsible for recovering outstanding balances on Personal Loans and Card Products, utilizing RBC Credit Management & Recoveries methodologies. Analyze all client information available and to assess the maximum recovery potential by providing repayment options to clients, recommendations for litigation or third party collection agencies.

Please Note: This position will be a hybrid role, and will be based out of the Montreal or Mississauga RBC office location.

What will you do?

Initiate outbound calls and receive incoming client callsIdentify risk situations and escalate if and when appropriateProvide recommendations for litigation or third party collection activity in cases where the liability status could not be recovered through normal collection activityMaintain a balance between quality Customer Care and effective negotiation techniquesEmbrace the service routines, goal setting and performance enablementTake ownership and resolve issues, ensuring operational risk mitigation and compliance are achievedAct as a referral point for other team members, in order to deliver a seamless, simpler, faster, and a better client experienceFoster collaboration within your team and convergence across partners to support RBC’s One Client, One Bank vision

What do you need to succeed?

Must-have

Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs.2+ years Recoveries/Collections experienceStrong written and verbal communication skillsProficient in using MS Excel, Word and OutlookProven negotiation, analytical and decision making abilityStrong Organizational and Multi-tasking skillsStrong understanding of the balance between customer service and business risk mindsetAble to work the set shift of 3pm to 11:00pm, Monday to Friday ( 1 mandatory Saturday each month from 08am to 04pm EST )

Nice-to-have

Knowledge of CAC's, CASPER, OLBB, OLMS, TS2, Sales Platform, Bankruptcy & Collection HighwaysKnowledge of Personal Products, Loans, Mortgages, Overdrafts and Business ProductsPrevious experience in managing a portfolio

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards ProgramLeaders who support your developmentAbility to make a difference and lasting impactOpportunity to take on progressively greater accountabilities

RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.

RBC requires as a condition of employment that all successful candidates in the United States and Canada be fully vaccinated against COVID-19 prior to their start date, and may require proof of the same. Reasonable accommodation is available where required by law.

Job Skills

Collections Experience, Communication, Customer Experience (CX), Decision Making, Multitasking, Negotiation, Operational Risks, Oral Communications, Risk Mitigation Strategies

Additional Job Details

Address:

7101 AV DU PARC:MONTRÉAL

City:

MONTRÉAL

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-02-21

Application Deadline:

2025-03-06

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.