Responsibilities Position Summary: The Bilingual ROP Planner is primarily responsible for working with clients to ensure a continuous flow of communication with the restaurants in your portfolio and to manage the demand and the supply planning for these restaurants. Position Responsibilities may include, but not limited to: System/Restaurant Support + Provide direct support and communication to restaurants as needed + Manage customer relationships across a portfolio of restaurants + Respond to tickets and calls within assigned SLAs + First line of contact for all restaurant order related concerns + Triage, assign and close tickets. + Manage communication through Salesforce tickets, Finesse calls, ‘Message of the day’ and News Section posting in the MBSync Communication portal + Support the onboarding of new restaurants, ownership changes, and closures in all communication systems and tools (Sales Force / KOMPASS / MBSync) + Liaise with centralized routing to initiate any temporary routing assignments. + Provide proper communication and support to the restaurants + Holiday closures, temporary closure, permanent closures, new openings, and Master Schedule Changes + Monitoring the integration of the restaurant orders into the operating system + Ensuring any system hard stops are addressed and removed allowing smooth processing to the next phase + Trouble shooting order errors and processing order adjustments + Invoicing as required + Completion of daily trials + Monitor shortage reports, process shortages in JDE & Communicate to impacted restaurants + Manage order adjustments in the JDE system (substitutions, order removals) + Process delivery adjustments and cart adjustments communicated through internal systems + Monitor and Process Restaurant Credits Department Support + Support Supply Chain and Operations during product shortages + Using data-based metrics from the KOMPASS system determine who might be a risk during a shortage, contact restaurants as required, and make appropriate arrangements via specials or add ons + Focus on KPI improvement + Identify improvements that can be made to specific restaurants/items + Provide expert analysis and advice to restaurants on how to best manage proposals and inputs (transfers, waste, inventory counts, safety stock) + Coordination and participation with Technical ROP Planners on regular check in calls + Active participation in cross functional promotional meetings with Supply Chain and ROP ensuring fluid communication and end to end support. + Work cross functionally with DC Operations, Field Service, Supply Chain, Centralized Routing to ensure top level service to our restaurants in all aspects (communication, product delivery, daily issue resolution, process improvement) + Run, Analyze and publish ROP/KOMPASS reports to various MB Business Units as requested + QA testing support for JDE / MBSync / KOMPASS connectivity + Assist in the training of new hires as needed Process Optimization + Contribute to the continuous improvement of systems, tools, and processes that support the collaboration and effectiveness of the National Supply Chain Team + Maintain training & user guides – escalating updates as recommended to team leads + Ensure the operations follow all Safe Food for Canadians Regulations (SFCR), Global Food Safety Initiative (GFSI) and Good Warehouse Practices (GWP)/Good Drivers Practices (GDP) for transport rules and regulations + Other projects or duties as assigned Qualifications Required Skills and Experience: + University Degree + Fully bilingual in the French language. + Minimum 2 years’ Experience with a replenishment / forecasting process + Intermediate Microsoft Office – Candidates who have advanced Excel (Macro) is an asset + Proficient knowledge of demand and supply planning with practical system knowledge within JDE; JDA/ Manugistics; SAP; Oracle or similar is preferred + Excellent verbal and written communication skills + Strong team player + Customer relationship management + Ability to organize and prioritize workloads in a high-pressure environment + Ability to develop good cross functional, and collaborative working relationships + This position must pass a post-offer background check Preferred Skills and Experience: + Proficient knowledge of JDE, JDA, Cognos; Power BI – definite asset Physical Demands and Work Environment : Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Due to the nature of our business in regard to such things as delivery schedules, order inputs, selection, and Department of Transportation Hours of Service, overtime, attendance and punctuality are essential job functions. Should an individual in this classification not be able to adhere to this requirement due to a disability, they should contact their Human Resources department to see what, if any, reasonable accommodation may be made. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and gender identity, national origin, disability, or protected veteran status. Drug Free Workplace.