Job Description:

As a Bilingual Tech Support Representative, you'll help connect our customers everywhere they live and work.  You'll work with personal and business customers to resolve a variety of technical issues on smartphones and wearables that connect to our wireless network, supporting everything from simple device settings to complex technical challenges. Your day will be spent using your critical thinking to research technical cases in a wide variety of internal and external sources, and identify a root cause, how to fix, as well as follow up with the customer to implement the solution and ensure satisfaction.

What you’ll bring:
    Advanced English Fluency to engage with U.S. customers, including reading, writing and understanding technical documentation.
    Communication skills to effectively work with everyone from budding social stars to CEOs urgently needing their email to work.
    Knowledge and ability to navigate Windows, iOS, Android and cloud services (iCloud, Google Drive, OneDrive).
    Qualified applicants will have at least 1 year experience in Tech Support role for remote users & troubleshooting.
Your previous relevant tech support experience does not have a gap of more than 2 year from current application date. Ability to train/work 5 days (40 hours during operation hours) + 2 resting days per week. Our center operates from 5:50 am to 9:15 pm CST, Monday to Sunday (considering Daylight Saving Time & Holidays)
   Ability to work in person based in our office for 100% of your work shift.

Changing the speed of business comes with many rewards –starting with your paycheck. 
    Monthly Base Salary: MXN $33,000 (before Taxes)
    Grocery vouchers MXN $1,519 every 14 days
    Restaurant vouchers MXN $1,216 every 14 days

 In addition to competitive pay, an innovative workspace and career growth potential, as an employee of AT&T you’ll be eligible for some great rewards:

    Major medical Insurance
    Life Insurance
    Saving Fund
    30 days of Christmas Bonus
    Vacation days, plus three personal days,onsite medical and more.
    50% discount on five lines of AT&T Wireless service.
    Paid starting from your first day of training, including some benefits like meal and grocery vouchers.

Training Expectations
You will be required to attend 100% of your Training at the Office (between 1-3 months). During your 90 days trial period you will not be authorized to request vacation or personal days off.

This is not a Work from Home role.  This job will require to you work in our offices starting on your first day of training, and you will need to confirm your availability to work on site during the interview process.  We do not currently offer remote or hybrid job opportunities.  

How flexible is my schedule?

Is training paid?
Absolutely!  And certain benefits also start accruing at the start of training - like meal and grocery vouchers.

Your future is calling. Apply today!

Weekly Hours:

40

Time Type:

Regular

Location:

Guadalajara, Jalisco, Mexico

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

Job ID R-50948 Date posted 01/08/2025