Company Overview:

Omni Logistics is a global provider of air, ocean and ground services, including supplemental services for enterprises dependent on the efficient movement of high value freight. Omni Logistics is a wholly owned subsidiary of Forward Air, a leading asset-light provider of transportation services across the United States, Canada and Mexico. We provide expedited less-than-truckload services, including local pick-up and delivery, shipment consolidation/deconsolidation, warehousing, and customs brokerage by utilizing a comprehensive national network of terminals. In addition, we offer truckload brokerage services, including dedicated fleet services, and intermodal, first- and last-mile, high-value drayage services, both to and from seaports and railheads, dedicated contract and Container Freight Station warehouse and handling services. We are more than a transportation company. Forward is a single resource for your shipping needs.

Position: Billing Agent

Core Responsibilities & Duties:

Manage EDI downloads from customers  Communicate with internal sales representatives and external agents to confirm shipment charges Review courier and agent invoices to verify accuracy, compile necessary documentation, and prepare for billing Process courier billing into the JSI invoicing system on a weekly basis Handle invoice adjustments as needed Maintain accurate records for future reference and follow-up procedures Evaluate current billing procedures and identify opportunities for improvement Deliver exceptional customer service through professional communication and prompt responses to billing and shipment inquiries Ensure customer profiles and established rates are accurate and up-to-date Provide coverage for team members during absences, as required Prepare and deliver invoice files to customers Compile and submit weekly invoices and related files to the accounting department Understand shipment tracking and notification procedures Foster a team-oriented environment and maintain a collaborative mindset Adhere to all company policies and standards Other duties as assigned

Qualifications:

Entry-level position; prior billing experience preferred Strong data entry skills with a focus on accuracy Proficiency in Microsoft Excel and Word Excellent written and verbal communication skills Exemplary customer service skills Self-motivated, detail-oriented, and professional, with strong problem-solving abilities Pride in producing accurate work consistently Ability to collaborate effectively with colleagues at all organizational levels Positive attitude and a strong drive to excel within the company 

What We Offer:

Competitive base salary Paid time off within the first year of employment, sick time and holidays Company provided life insurance Health, vision, and dental insurance options Commuter benefit plan Optional supplemental life insurance 401(k) Wellness program A great place to work with a terrific culture

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