Job Summary

The Accounts Receivable (AR) Team Billing Analyst II is responsible for supporting the collections process by managing a portfolio of customer accounts to ensure timely payment of outstanding invoices from current to AR30 invoices. This role involves contacting customers, resolving payment issues, and maintaining accurate records to help improve the company’s cash flow and reduce aged receivables.

Essential Functions 

Contact customers via phone, email, and letters to follow up on overdue invoices and remind them of payment due dates.Maintain a systematic approach to collections to ensure timely follow-up on all outstanding accounts.Assist in reconciling customer accounts, identifying discrepancies, and resolving payment issues.Ensure accurate application of payments to customer accounts and update records accordingly.Communicate with customers to gather information, resolve disputes, and negotiate payment arrangements.Maintain detailed records of all collection activities, customer interactions, and payment arrangements in the accounting system.Prepare and submit regular reports on the status of assigned accounts and collection activities to management.

 

 

Knowledge, Skills, and Abilities

(K)1-2 years of experience in accounts receivable, collections, or a related field.(K)Familiarity with basic accounting principles and practices.(S) Customer Service Skills.(A) Ability to identify and resolve problems.(K) Advanced proficient with Microsoft Office 365. 

Supervisory Responsibilities (Edit the below if need be.)

This position has no supervisory responsibilities. 

Work Environment and Physical Demands (Edit the below if need be.)

In office environmentProlonged periods sitting at a desk and working on a computerMust be able to lift up to 15 pounds at times

Travel (Edit the below if need be. If travel is required, please provide a percentage.)

This job requires no planned business travel.

Education and Experience (Edit the below example to accurately reflect what is required.)

High School graduation or equivalent is required.Minimum 2 years of AR Collections experienceExperience in technology platforms especially in the functions of configuration, reporting, dashboards, and data management.

Disclaimer (No action needed from this point forward.)

Benefits:

Continuous training and development programWe offer a full benefits package including health, dental, vision, supplement insurance plans and a 401K with company match.The company benefits include life insurance, short and long-term disability.My Personal Health Assistant program for a healthier you.

Disclaimer 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Equal is Greater

At DuraServ, Inclusion and Diversity are more than just words for us as our teams have a positive impact on our employees, customers, and community stakeholders from every background.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. DuraServ is proud to be an equal opportunity workplace.

DuraServ is an equal opportunity employer and values diversity. All employment is decided based on qualifications, merit, and business needs.