About the role:

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As a part of our Billing team, you will specialize in processing payments and billing customers. You will be responsible for providing unparalleled service to TQL’s Sales Teams. This role will manage inbound accounting-related requests via phone, email or in person interaction with a focus on issue resolution, customer satisfaction and relationship development.
  

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What’s in it for you:

\n\n$16.50 - $17.50/hour base pay depending on experience\nHealth, Dental, and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck + 401(k) with company match\nUp to $5,000/year in tuition reimbursement\nEmployee referral bonus opportunities\nWe win wherever we go - Voted a Fortune 100 Best Companies to Work For (2023) and Forbes America’s Best Employers (2022)
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What you’ll be doing:

\n\nProcess incoming paperwork for billing and accounts payable\nReview all documents for accuracy while ensuring they are filled out completely\nMake outbound calls to resolve paperwork issues\nCommunicate with sales teams and customers to help resolve any billing discrepancies\nAnswer incoming calls and connect them to the appropriate team\nProvide excellent customer service to TQL’s internal and external customers through issue resolution regarding billing and payment concerns\nWork cross-functionally with other sales support departments to help resolve billing and payment issues\nAct as a liaison between Sales and Accounting\nIdentify billing and/or process issues and escalate accordingly
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What you need:

\n\nAvailability to work 7am – 4pm\nAbility to take ownership of responsibilities and see tasks through completion\nExcellent communication skills with great attention to detail\nProficient with Microsoft Office products\nThe desire to be a part of TQL while contributing to our continued growth\nDemonstrated exceptional punctuality\nExceptional organizational skills with strong attention to detail
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Where you'll be: 100 Centerview Drive, Suite 225, Nashville, TN 37214