Billing Assistant (They, She, He)

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. 

We operate in more than 1500 cities across 25 countries. 

We have a vision: To give everyone easy access to anything in their cities.

And this is where your ride starts…

 

YOUR MISSION

We are looking for a world class and experienced customer service and billing professional to join the Order to Cash team within our Global Finance Operations Department in our HQ. As a Customer Service and Billing Assistant, you will have full responsibility for the complete billing cycle for designated portfolios of accounts. 

THE JOURNEY

Generate invoices and payments accurately in a timely manner.  Process credit and debit adjustments, as necessary.  Update and maintain billing records and master data when applicable.  Ensure quality of accounting data by monitoring and implementing control checks.  Collaborate closely and proactively with other departments & local teams; Resolve all billing and payment related inquiries within established SLAs.  Maintain and update billing documentation thoroughly and accurately, in accordance with department guidelines.  Establish effective back-up support processes (cross-training and knowledge transfer) to ensure seamless support for all portfolio matters; ensure adequate coverage when out of office.  Assist with reconciliations & support month-end-closing.  Assist in the identification of process improvements.  Other duties as assigned.

WHAT YOU WILL BRING TO THE RIDE

Minimum 2 years’ experience in billings and/or Accounts Receivable  Minimum 1 year experience in Customer Support  Eye for detail and accuracy are imperative Highly organized and able to multiple tasks in a fast-paced environment  Ability to work effectively under pressure and deadlines  Ability to develop in a multicultural environment; a true team player  Excellent organizational skills  Analytical and problem-solving skills.  Display initiative, proactive and adaptable  Hands-on experience with a world-class ERP system—SAP experience is a plus  Advanced Excel proficiency, SQL knowledge desirable  Excellent English communication skills

 

 

Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves: