You’ll be the first contact for our customers: answering billing questions, taking payments, assisting with portal login and navigation, and general inquiries. Join our team to deliver personalized service that demonstrates the value of being insured by Chubb.  Initial and ongoing training will include, but is not limited to, Chubb product offerings and all applicable systems and tools that will enable you to be a Champion of Service.  If you want an opportunity with a company that places great emphasis on professional and personal development, cultivates a culture of diversity and inclusion and one that can offer plenty of growth opportunities, let’s talk.

Job Responsibilities:

Phone servicing of billing inquiries, taking payments, client concerns, portal navigation assistance, etc.  Provide excellent customer service and quality technical content via incoming telephone calls, text chats and email in a fast-paced, automated, high-volume contact center environment  Assume ownership and timeliness in handling customer requests in an efficient, accurate and professional manner Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller Analytic and basic mathematic calculation skills, such as percentages, addition, and subtraction calculations  Learn with a high regard for accuracy of basic knowledge of personal lines insurance principals and Chubb products  Efficiently navigate multiple systems and applications to research, analyze and resolve requests, inquiries & concerns Maintain established levels of productivity, service, and quality standards within a fast-paced call center  Works collaboratively with team members, and business partners to provide a quality experience for our agents Know & comply with corporate policies, regulatory standards (SOX), business processes (PCI) and procedures  Responsible for cross selling products to provide best and most beneficial experience for clients   Work overtime as needed Complete additional tasks and other projects/duties as assigned Ability to work 40 hours a week on scheduled shift between the hour 7am-7am CT.    Candidate must be flexible to work during Saturday hours as scheduled on rotational basis Customer service experience in a high-volume client contact call centerStrong decision-making velocity in a fast-paced, high-volume phone contact center environment Effective, strong, and service focused communication skills, both verbal and written Proficient in computer skills, Microsoft office, multi-application navigation and multi-tasking Experience in a high-volume contact center with a strong focus on superior service is a plus!Demonstrate professionalism, accountability and taking personal pride in the handling of billing inquiries, taking payments, etc., from our valued clients and agency partners Track record of success in managing competing demands, problem solving and strong decision velocity