Take a lead role in acquiring, managing, and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.

As a Payment Lifecycle Manager II within the Billing Operations team, you are expected to lead high-impact initiatives on People, Process, and Technology with senior leadership visibility. 

 

Job responsibilities

Provides support to internal peers and external clients to address complex situations  Manages daily case pipeline ensuring timely case resolution aligned with departmental service levels and standards Communicates professionally conveying a sense of ownership and commitment to resolution Exhibits leadership qualities that promote a team oriented, professional, and focused work environment, setting the example for peers. Delegates and shares information appropriately, and builds trust within a team Technically dexterous with use of Microsoft Office applications, in addition to the company/departmental specific applications required to perform job functions Multi-tasks effectively by mechanically maneuvering among several systems/applications in constant balance to achieve maximum efficiency that maintains service standards without detrimentally affecting the operations Approachable and demonstrates managerial courage and tackles issues head-on

 

Required qualifications, capabilities, and skills

3+ years in Operational Management/Customer Service at a large financial institution with demonstrated experience in global leadership roles effectively managing a globally dispersed team of individuals at various levels Proven experience in building strong collaborative relationships - team player who works well with global colleagues/stakeholders at all levels in influencing outcomes and achieving results Self-starter who can work comfortably and confidently under pressure and deadlines with the ability to solve problems creatively and deliver results while working in a dynamic, collaborative, and challenging environment Demonstrated communication skills to work cross-organizationally at all levels to influence others, drive results/change and implement projects/processes Displays good judgment, professional maturity, personal integrity and a strong work ethic with outstanding interpersonal skills

 

Preferred qualifications, capabilities, and skills

3+ years of Cash Operations or Global Operations experience dealing with large scale operations