**Who Are We?** Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. **Job Category** Finance and Accounting **Compensation Overview** The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. **Salary Range** $36,300.00 - $60,000.00 **Target Openings** 2 **What Is the Opportunity?** Under moderate supervision, performs entry to intermediate level billing, remittance application, and/or customer service functions. **Primary Job Duties & Responsibilities** + Performs low to moderate complex billing-related research, reconciles transactions with the billing system, and coordinates settlements. Examples include researching and applying/handling payments or refunds, resolving problems related to financial transactions, and resolving billing or banking discrepancies. + Authority level up to $1200. + Accurately analyze, research, and process all payments and other transactions within established timeframes. + Corresponds with customers, agents, Business Centers and financial institutions. + Resolves inquiries from internal customers, business unit owners, financial institutions and/or vendors. + Prepare and send written correspondences to customers and/or financial institutions. + Demonstrates the understanding and actively participates in a culture where operation activities are focused on a positive customer experience and are balanced with operational efficiencies. + Participates in Team Meetings. + Partner with co-workers to achieve overall performance and quality goals. + May assist in basic analytics pertaining to financial transactions; including obtaining, assembling, and evaluating data. + May assist in preparation of financial reports. + May prepare journals entries where necessary. + Shares process and tasks knowledge with others. **Minimum Qualifications** + High school diploma or equivalent required. **Education, Work Experience, & Knowledge** + College degree or 1 year billing/collections work experience preferred. + General large volume transaction experience preferred. + Basic knowledge of payment processing. + Basic customer service skills. + Knowledge of commission experience preferred. **Job Specific Technical Skills & Competencies** + Basic accounting and customer service skills. + Basic word and excel experience. **What Is in It for You?** + **Health Insurance** : Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment. + **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. + **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. + **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. + **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. **Employment Practices** Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (4-ESU@travelers.com) so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/ .