JOB DESCRIPTION:
OCTO needs a dedicated resource to lead and advise on all aspects of DC-Net’s E-Rate involvement and strategy going forward so the agency complies fully with USAC/FCC processes and reporting requirements.
OCTO needs a dedicated resource to lead and advise on all aspects of DC-Net’s E-Rate involvement and strategy going forward so that OCTO complies fully with Universal Services Administrative Company(USAC)/Federal Communications Commission(FCC) processes and reporting requirements and provides services in a sound and financially viable way. The resource must be experienced, knowledgeable and up-to-date in E-Rate service program from USAC and best practices:
• Establish clear business goals, processes, and roles and responsibilities for all aspects of E-Rate and communicate these among team members:
o Improve customer service for E-Rate customers through transparent billing/service records and responsive and effective communications with customers – provide a single point of contact with team support
o Billing and record-keeping that meets E-Rate requirements
o Reporting to FCC
o Identify roles and responsibilities for E-Rate related functions.
o Staff training as needed.
• Provide direction to DC-Net/OCTO staff on best practices in following all E-Rate customer relationship rules – especially as this relates to E-Rate services DC-Net provides to DC Public Schools and DC Public Libraries.
• Work closely with DC-Net sales team on E-Rate service proposal, initiation, and operational management – starting with form 470 responses in coordination with the DC-Net sales team, including methods of payment (SPI-Service Provider Invoice, BEAR-Billed Entity Applicant Reimbursement, etc.) and collection.
• Troubleshoot issues with E-Rate payments and collections relating to customers (charter school, DCPS-DC Public Schools, and DCPL-DC Public Libaries) and USAC.
• Make sure USAC/FCC reports/forms are developed, submitted on time, and/or up-to-date:
o Forms based on billing information – for example semi-annual 477, annual 499A, annual 473, etc., and make sure these are filed on time either directly or with OCTO executive leadership.
o Ensure that all required USAC/FCC forms and contacts are up-to-date.
• Identify and work with OCTO and/or outside counsel to address legal and regulatory questions related to E-Rate and USAC/FCC requirements, the DC Enterprise Fund, etc., that may arise.
• Establish sound record/book keeping best practices for E-Rate customer billing that prepare DC-Net in event of audit.
• Set up internal auditing procedures for billing and conduct internal audits (or arrange to have these conducted).
• Provide assessment, strategy and guidance to DC-Net/OCTO on the viability of its E-Rate services. Determine the value of being an E-Rate provider – conduct business case review
o Understand costs (staff, resources).
o Assess revenue and other benefits.
o Review service and billing status of all E-Rate customers.
o Determine corrections – what works and what doesn’t.
o Determine goals be for E-Rate business going forward.
• Additional billing responsibilities
o General Billing Responsibilities
• Scanning and file various documents.
• Continuously help to improve the billing process and controls.
• Respond to customer questions relating to invoices.
• Perform many other accounting tasks and special projects as assigned.
• Work closely with billing team and Project Managers in the invoicing process
• Monitor all aspects that affect the billing process.
o Service Provider/Vendor Accounts
• Analyze monthly vendor and service provider costs looking for discrepancies or concerns and communicate to appropriate persons.
• Correct costs when needed
o Federal Client Billing
• Submit invoices to Federal clients monthly
• Different clients and methods per Federal agency
• Check payment status with all federal clients
• Check wire status, provide reports
• Update internal tracking systems monthly (checks, new contracts, data entry)
• Read contracts and follow instruction on payment method.
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CONTRACT JOB DESCRIPTION
Responsibilities:
1. Analyzes process and re-engineering, with an understanding of technical problems and solutions as they relate to the current and future business environment.
2. Creates process change by integrating new processes with existing ones and communicating these changes to impacted Business Systems teams.
3. Recommends and facilitates quality improvement efforts.
Minimum Education/Certification Requirements:
Bachelor’s degree in Information Technology or related field or equivalent experience.